Butler

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

22h

About The Position

The Butler anticipates residents’ personal needs and fulfills requests promptly while helping create a luxury environment and delivering five-star service that exceeds expectations. The role serves as a liaison between owners/residents and the association, providing personal assistance, unit care, housekeeping, reservation and travel arrangements, and responsive support. The Butler is expected to protect residents’ privacy, maintain professional relationships, and provide gracious, attentive service to residents, guests, and employees. This is a full-time, non-exempt position averaging 40 hours per week. The schedule may vary with property needs, and the Butler may be required to respond to emergencies.

Requirements

Bachelor’s degree in Hospitality Management.
At least 3 years of previous experience working as a Butler or Assistant Butler.
Working knowledge of computers and software used in an office environment.
Ability to communicate well and convey information and ideas clearly.
Positive attitude and good communication skills, with excellent grooming standards.
Commitment to delivering a high level of customer service.
Flexibility to respond to a variety of work situations and ability to work independently.
Creativity and enjoyment in creating a luxury lifestyle that is fun and safe for residents.
Consistently exhibit a CAN-DO attitude.

Responsibilities

Act as the owner/resident’s liaison between all aspects of the association.
Respect owner/residents’ privacy, information, perspectives, priorities, time, and resources.
Maintain a warm and friendly demeanor and approach residents, guests, and employees in a gracious, attentive, courteous, and service-oriented manner.
Attend to residents’ personal and domestic needs, including escorting them to and from their units; carrying belongings; packing and unpacking luggage and groceries; shopping; and running errands.
Accompany residents on outings when desired.
Care for residents’ units, including cleanliness, maintenance, and preparation before their arrival, including stocking desired items.
Launder, fold, and iron residents’ clothes as requested, and provide general upkeep and housekeeping services as requested.
Serve beverages, snacks, and other simple requests when needed.
Make and confirm reservations for dining, events, youth activities, spa, fitness, and other needs, recording necessary information and following up as appropriate.
Arrange special requests such as airline reservations, ground transportation, hotel accommodations, event tickets, golf outings, tours, and delivery of flowers or baskets.
Resolve resident concerns promptly and report to management immediately when unable to resolve them.
Represent the association as an ambassador, acting with integrity and professionalism.
Establish relationships with local merchants and service providers as needed.
Help maintain a clean and organized working environment and maintain high standards of personal appearance and grooming, including wearing proper attire and an approved uniform.
Provide quality service and produce communications needed to meet association requests and needs.
Maintain regular attendance in accordance with company standards, the employee handbook, and schedules that vary according to association needs.
Respond to emergency situations when required.