Butler Runner

Marriott•Bal Harbour Village, FL

About The Position

The Butler Runner provides personalized, anticipatory service and attention to guest needs. Duties include delivering coffee and tea on request; preparing and sharing information about new arrivals and their preferences with hotel operations; coordinating VIP room preparations, early-arrival escorts, and VIP escorts with the front desk; checking room keys and confirming room details meet guest expectations; being present at guest check-in to anticipate needs; completing butler flags entered into hotel systems by other departments; and sending pre-arrival emails. The role works closely with Guest Services and Engineering to address requests, collects laundry requests, follows up on laundry delivery, and promptly returns laundry to guests. The position also requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, reporting accidents and unsafe conditions, and meeting guest-service and quality standards. The Butler Runner communicates professionally, prepares and reviews written documents accurately, answers telephones with appropriate etiquette, and builds positive working relationships while supporting team goals. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Provide personalized service and anticipate and fulfill guest needs.
Deliver coffee and tea upon request.
Prepare information about new arrivals and communicate guest preferences to hotel operations.
Coordinate VIP room preparation with the front desk.
Check room keys and confirm room details meet guest expectations and requests.
Coordinate escorts for early arrivals and VIP guests with the front desk.
Be present at guest check-in to anticipate guest needs.
Complete butler flags entered into local systems by Reservations, Sales, and other departments.
Send pre-arrival emails.
Work with Guest Services and Engineering on guest requests.
Collect guests’ laundry requests, follow up on laundry delivery, and promptly return laundry to guests.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, assist individuals with disabilities, address service needs, and thank guests with appreciation.
Communicate clearly and professionally, accurately prepare and review written documents, and answer telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, and stand, sit, or walk for extended periods or an entire shift.
Perform other reasonable duties as requested by supervisors.