Butler

KW Property Management Careers•Miami, FL

12h

About The Position

The Butler anticipates residents’ personal needs and fulfills requests promptly while helping create a luxury environment and delivering five-star service. The role serves as a liaison between owners/residents and the association, protects residents’ privacy, and provides personal, domestic, concierge, and unit-care services. The Butler is responsible for resident satisfaction, resolving concerns, and representing the association professionally. This is a full-time, non-exempt position averaging 40 hours per week; schedules may change to meet property needs, and emergency call-ins may be required.

Requirements

Bachelor’s degree in Hospitality Management.
At least 3 years of previous experience working as a Butler or Assistant Butler.
Working knowledge of computers and office software.
Strong communication skills and the ability to convey information and ideas clearly.
Positive attitude, excellent grooming standards, and commitment to high-level customer service.
Flexibility to respond to different work situations and ability to work independently.
Creativity and interest in creating a luxury lifestyle that is fun and safe for residents.
Consistently demonstrate a CAN-DO attitude.
Ability to meet the physical demands of the position, including occasionally sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 40 pounds or less.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.

Responsibilities

Serve as the liaison between owners/residents and all aspects of the association.
Respect residents’ privacy, information, perspectives, priorities, time, and resources; maintain a warm and friendly demeanor.
Attend to personal and domestic needs, including escorting residents, carrying belongings, packing and unpacking, shopping, running errands, and accompanying residents on outings when requested.
Provide overall care of residents’ units, including cleanliness, maintenance, arrival preparation, and stocking requested items.
Launder, fold, and iron residents’ clothing as requested; provide general upkeep and other requested housekeeping services.
Serve beverages, snacks, and other simple requests as needed.
Make and confirm reservations for dining, events, youth activities, spa, fitness, and other services, recording necessary information and following up as needed.
Arrange special requests such as airline reservations, ground transportation, hotel accommodations, event tickets, golf outings, tours, and flower or basket deliveries.
Resolve resident concerns promptly and report to management for assistance when unable to resolve them.
Provide services as an association ambassador, acting with integrity and professionalism and treating residents, guests, and coworkers graciously and courteously.
Establish relationships with local merchants and service providers as needed.
Help maintain a clean and organized working environment and maintain a professional appearance, including proper attire and approved uniform.
Produce communications as needed to meet association requests and needs.
Maintain regular attendance according to company standards and the association’s scheduling needs.
Respond to emergency situations when required.