Butcher Block Supervisor

Albertsons•North Las Vegas, NV

About The Position

Directs and controls the operation of the Butcher Block and supervises and trains its personnel. The position is responsible for customer service and for the quality, freshness, safety, selection, merchandising, and inventory of meat, poultry, and seafood products. It supports department sales and profit objectives while ensuring compliance with company policies, food-handling requirements, and applicable laws and regulations. The role includes ordering and receiving products; preparing, displaying, and selling products; supervising staff and schedules; maintaining records and inventory; controlling shrink and expenses; and ensuring department cleanliness, sanitation, safety, and security. It also involves hands-on Butcher Block work, including cutting, wrapping, packaging, seafood preparation, cooking samples, and customer service. This is a safety-sensitive position. Work takes place in a temperature-controlled store and includes frequent contact with ice, water, and meat, fish, and poultry; exposure to heat and steam while cooking; and potential hazards from wet floors and cutting and cooking equipment. Scheduled hours vary, and the employee may be required to work nights, weekends, and holidays.

Requirements

Working knowledge of all Butcher Block duties, including cutting, wrapping, steaming, and customer service.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and remain composed with customers and coworkers.
Knowledge of employment laws and workplace practices.
Good understanding of Company practices and Butcher Block policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, standards, perishability, food safety, sanitation, labeling, and department policies and procedures.
Knowledge of basic mathematics, weights, and measures.
Ability to operate cutting utensils and equipment and to use required safety gloves and safety cutters.
Mental alertness to complete work activities safely and accurately; manual dexterity and good eye-hand coordination.
Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; occasionally climb ladders; push and pull fully loaded hand trucks, high boys, and pallet jacks; and perform repetitive arm movements.
Ability to work with knives, scales, steamers, broilers, microwave ovens, boiling pots, other cooking and cutting equipment, cleaning supplies and equipment, computer software, and electronic ordering devices.
Good attendance is required.

Responsibilities

Champion Company and Division customer service programs and meet or exceed customer-service goals.
Handle customer relations positively, resolve complaints effectively, and report matters to the Meat Manager or Store Director as appropriate.
Order, receive, stock, display, rotate, and monitor meat, poultry, and seafood products to maintain quality, freshness, selection, and appropriate inventory levels.
Process fresh fish and seafood; prepare seafood salads and other seasoned or prepared products; cook samples; and steam clams and lobsters.
Create effective product and promotional displays, including seasonal displays, and implement schematics, advertised-item merchandising, signing procedures, and product-flow monitoring.
Supervise, motivate, train, and participate in hiring Butcher Block personnel; monitor performance and recommend personnel actions.
Schedule personnel to ensure adequate coverage, service levels, and budgetary goals.
Supervise daily department operations to achieve customer-service, sales, and profit objectives.
Inspect the department daily and take corrective action concerning product quality, trimming and grinding procedures, rotation, in-stock conditions, code dates, sanitation, safety, and security.
Assist with receiving, storing, cleaning, customer service, cutting, wrapping, and packaging duties.
Control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor records, ad-item movement records, inventories, and other department paperwork.
Check, receive, and control inventory; maintain product quality and freshness; and prevent the sale of out-of-code products.
Maintain and organize the work area and ensure product-quality, trimming, grinding, packaging, labeling, rotation, and wrapping standards are met.
Comply with retail labeling laws, federal, state, and local regulations, Company policies, and health, food-handling, safety, and security requirements.
Follow Company pricing and handling policies for reworked and reduced-to-clear items.
Assist customers with special orders, make product suggestions, and engage in suggestive selling.
Make intercom announcements and respond appropriately to incoming calls.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Maintain and clean knives, scales, display cases, steamers, broilers, microwave ovens, boiling pots, and other cooking and cutting equipment.
Assist with emergency procedures for equipment and computer software malfunctions.
Ensure associates are trained and instructed in their duties; report performance observations and resolve associate complaints, escalating matters as appropriate.
Maintain confidentiality concerning associates, store sales, and other Company information.
Perform all duties safely, accurately, honestly, and with integrity, along with other necessary and required duties.