Butcher Block Supervisor

Albertsons Companies•Phoenix, AZ

13h

About The Position

The Butcher Block Supervisor directs and controls the operation of the Butcher Block, supervises and trains personnel, and ensures customer service, product quality, freshness, safety, and selection. The role oversees daily operations to meet customer service, sales, and profit objectives, while maintaining inventory, merchandising, sanitation, and regulatory standards. The supervisor supports customers and associates, handles customer complaints, assists with department duties, and oversees ordering, receiving, preparation, display, and sale of meat, poultry, and seafood products. The position also schedules staff, monitors performance, participates in hiring, maintains department records, controls shrink and expenses, and ensures compliance with company policies and applicable laws.

Requirements

Working knowledge of Butcher Block duties, including cutting, wrapping, steaming, and customer service.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maintain composure with customers and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of Company practices and Butcher Block policies and procedures, and ability to judge and react to business activity.
Knowledge of product variety, standards, perishability, food safety, sanitation, labeling, and department policies and procedures.
Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 55 pounds; bend, stoop, and reach frequently; and occasionally climb ladders.
Ability to push and pull fully loaded hand trucks, high boys, and pallet jacks, and perform repetitive arm movements to prepare and package products.
Manual dexterity, good eye-hand coordination, and ability to operate cutting utensils and equipment.
Mental alertness, basic mathematics and weights-and-measures knowledge, and knowledge of product taste, content, perishability, safety, and sanitation procedures.
Ability to operate computer software and electronic ordering devices to order products, plan sales, enter inventory and schedules, and print labels.
Ability to use knives, scales, steamers, broilers, microwave ovens, boiling pots, other cooking and cutting equipment, cleaning supplies and equipment, safety cutters, and safety gloves.
May be required to work nights, weekends, and holidays; scheduled hours vary, and good attendance is required.
Ability to work safely around potential hazards associated with cutting equipment and other work aids.

Responsibilities

Champion Company and Division customer service programs and resolve customer complaints appropriately.
Order, receive, stock, display, rotate, and control meat, poultry, and seafood products to maintain quality, freshness, selection, and appropriate inventory levels.
Process fresh fish and seafood; prepare seafood salads and other seasoned or prepared products; cook samples; and steam clams and lobsters.
Supervise, motivate, train, schedule, and participate in hiring Butcher Block personnel; monitor performance and recommend personnel actions.
Direct daily Butcher Block operations to achieve customer service, sales, and profit objectives.
Inspect the department daily and take corrective action to ensure quality, trimming and grinding procedures, rotation, in-stock conditions, code-date standards, sanitation, safety, and security.
Assist with receiving, storing, cleaning, customer service, cutting, wrapping, and packaging duties.
Implement promotional and seasonal displays; control shrink and expenses; complete and monitor required logs, reports, paperwork, and records.
Conduct periodic inventories and maintain accurate department records and an organized work area.
Ensure product quality and standards for trimming, grinding, packaging, labeling, rotation, and wrapping.
Implement merchandising schematics, advertised-item displays, signing procedures, and product flow; comply with labeling laws, regulations, and Company policies.
Follow Company policy for pricing and handling re-worked and reduced-to-clear items, and comply with health, food-handling, safety, and security requirements.
Take and fill special orders, make product suggestions, engage in suggestive selling, make intercom announcements, and answer incoming calls appropriately.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Clean and maintain knives, scales, display cases, steamers, broilers, microwave ovens, boiling pots, and other cooking and cutting equipment.
Assist with emergency procedures when equipment or computer software malfunctions.
Ensure associates are trained and instructed in their duties; monitor performance, report observations, and address associate complaints as appropriate.
Maintain confidentiality concerning associates, store sales, and other Company information.
Perform all duties safely, accurately, and with honesty and integrity, as well as other necessary and required duties.