Business Transformation Manager

ADP•Alpharetta, GA

4d•Hybrid

About The Position

ADP is hiring a Business Transformation Manager for Lyric, focused on continuous improvement and operational excellence. The role leads, manages, and executes large-scale, strategic, enterprise-wide transformation programs, using expertise in strategic change management, organizational design, business processes, technology, and consulting. The position works collaboratively across stakeholders and functional areas to improve service, reduce costs, and support sustainable growth. It reports directly to the Senior Director of Business Transformation and has no direct reports. The role is hybrid, with three days per week onsite.

Requirements

Deep experience with strategic change management methodologies, including stakeholder alignment and analysis, change impact assessment for technology and business processes, communications, training, change measurement, adoption tracking, survey development, and data storytelling.
Project management experience, including developing project plans with timelines, schedules, and roles and responsibilities.
Ability to redesign business processes from the ground up to drive efficiency and innovation.
Extensive experience executing business transformation and process digitization initiatives.
Ability to make sound decisions about when to decide, escalate, or gather more information.
Creative problem-solving skills and ability to turn a vision into execution.
Strong collaboration and communication skills at all organizational levels.
Resilience, energy, and a positive outlook when facing adversity.
Ability to challenge the status quo and influence multidirectional, nonlinear relationships.
Ability and willingness to lead challenging, untested, cross-functional projects.
Comfort navigating evolving priorities, shifting business needs, organizational change, and environments where processes and solutions are still developing.
Strong planning, organizational, interpersonal communication, time management, and presentation skills.
In-depth knowledge of project management tools and methodology.
Proactive self-starter able to work with minimal guidance and meet deadlines.
Ability to recommend and implement practical solutions in collaboration with stakeholders.
Ability to anticipate and respond to fast-moving situations, brainstorm ideas, and identify practical paths forward.
Strong problem-solving and critical-thinking skills.
Highly organized, detail-oriented, and proactive, with strong project management skills.
Willingness to operate in ambiguous situations and learn business transformation.
Advanced Microsoft 365 Suite skills.
Ability to create cohesive, executive-friendly presentations tailored to the project or audience.
Ability to assess and execute appropriate analysis approaches for research and deriving data insights.
Ability to build compelling presentation storylines that convey main ideas and use data insights to influence the target audience.
Comfort with ambiguity and changing circumstances.
Ability to present to senior leaders is listed as a plus.
Desire to grow within an organization.

Nice To Haves

MBA or another advanced degree.
Industry knowledge of relevant HR, payroll, and benefits policies and procedures.
Experience presenting to senior leaders.

Responsibilities

Lead global business transformation and process digitization initiatives to meet client satisfaction and operating plan targets.
Lead and facilitate sessions across organizational levels to identify improvements and efficiencies, with a focus on standardization.
Use process improvement methodologies and approved technology solutions to improve experiences for clients and associates.
Plan and facilitate project meetings, communicate clearly, set expectations, convey complex messages, and influence audiences.
Partner with operational leadership, represented workgroups, and technology stakeholders across the global enterprise to understand client experience concerns and implement sustainable solutions.
Establish project management fundamentals to coordinate projects, track progress, and measure KPIs.
Prioritize project tasks and allocate work to project team members in line with project timelines.
Establish frameworks, define opportunities, raise awareness, and guide team members in realizing opportunities.
Align strategy, people, processes, and technology to catalyze change.
Conduct assessments and develop insights and action plans to achieve best-in-class performance.
Develop project plans outlining timelines, schedules, and roles and responsibilities.
Redesign business processes to drive project efficiency and innovation.
Develop practical solutions to problems, including problems that are not yet clearly articulated.
Assess and execute appropriate analysis approaches, derive data insights, and develop compelling presentation storylines for target audiences.
Work through roadblocks independently and maintain cooperative working relationships across all organizational levels.