Business Systems Quality Assurance Manager

State of Maine•Augusta, ME

5d•$66,560 - $94,515

About The Position

This managerial professional-services position directs and oversees implementation of changes to complex revenue service processing systems in Maine Revenue Services’ Systems Operations Division. The role provides managerial oversight to a configuration team and performs system configuration when necessary. It coordinates communication among configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to address problems, revise plans, and implement organizational solutions. The position may participate in or lead a small team, works under limited supervision, and requires establishing and maintaining effective working relationships.

Requirements

An eight-year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans.
At least two years of experience supervising teams and/or units.
Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of current business and management systems, methods, and processes.
Knowledge of quality assurance principles, risk assessment, and risk mitigation principles and methods.
Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
Knowledge of computerized applications used in accounting systems.
Knowledge of organizational procedures, workflow, and functions.
Knowledge of staff training and development techniques.
Ability to develop evaluation and monitoring systems.
Ability to design, implement, and direct multiple projects.
Ability to communicate and influence the behavior and thinking of individuals.
Ability to develop and instill a variety of best practices.
Ability to establish and maintain effective working relationships.
Ability to manage multiple complex, diverse, and concurrent activities.
Ability to organize work, set priorities, and determine resource requirements.
Ability to assess, identify, and respond to employee training needs.
Ability to write technical reports and documents.
Applicants must submit a cover letter, current resume, and three professional references.

Responsibilities

Oversee and manage the work of configuration team members, including providing training and completing performance management functions.
Oversee development and integration of performance measures into MRS business processes, and test system improvements to administer and monitor system changes.
Maintain quality control standards, business definitions, procedures, controls, operational needs, and resource priorities to maintain system operational requirements.
Collaborate with MRS Production Support management to develop business plans, quality controls, and complex documents, ensuring delivery of program services and product deliverables.
Oversee the configuration team’s analysis, development, and testing of MRS systems.
Ensure validation of system and application changes to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
Collaborate with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.
Complete required system configuration when necessary.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
The State pays 85%–100% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
A health insurance premium credit that reduces employee-only premiums by 5% for eligible participants.
The State pays 100% of employee-only dental insurance premiums.
The State contributes 14.06% of pay to the Maine Public Employees Retirement System on the employee’s behalf.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.