Business Systems Quality Assurance Manager

State of Maine•Augusta, GA

4d•Onsite

About The Position

This is professional services work of a managerial nature directing and overseeing activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services’ Systems Operations Division. The position provides managerial oversight to a team of configuration members and completes system configuration when necessary. It works collaboratively with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions. The role may participate on or lead a small team and requires establishing and maintaining effective working relationships. Work is performed under limited supervision.

Requirements

Eight-year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans.
At least two years of experience supervising teams and/or units.
Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of current business and management systems, methods, and processes.
Knowledge of quality-assurance principles, risk assessment, and risk mitigation principles and methods.
Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
Knowledge of computerized applications used in accounting systems.
Knowledge of organizational procedures, workflow, and functions.
Knowledge of staff training and development techniques.
Ability to develop evaluation and monitoring systems.
Ability to design, implement, and direct multiple projects.
Ability to communicate and influence the behavior and thinking of individuals.
Ability to develop and instill a variety of best practices.
Ability to establish and maintain effective working relationships.
Ability to manage multiple complex, diverse, and concurrent activities.
Ability to organize work, set priorities, and determine resource requirements.
Ability to assess, identify, and respond to employee training needs.
Ability to write technical reports and documents.

Responsibilities

Oversee and manage a team of configuration members, including training and performance management.
Oversee the development and integration of performance measures into Maine Revenue Services business processes, and test system improvements to administer and monitor system changes.
Maintain quality-control standards, business definitions, procedures, controls, operational needs, and resource priorities to support system operational requirements.
Collaborate with MRS Production Support management to develop business plans, quality controls, and complex documents for delivery of program services and product deliverables.
Oversee the configuration team’s analysis, development, and testing of MRS systems.
Ensure system and application changes are validated to maintain data integrity, comply with quality-assurance standards and IT requirements, and meet business needs.
Collaborate with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.
Complete required system configuration when necessary.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of annual vacation leave; vacation accrual increases with service, and overtime-exempt employees receive personal leave.
State-paid employee-only health insurance premiums at 85%–100%, depending on salary; participation in a health insurance premium credit program can reduce employee-only premiums by 5%.
State-paid 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits; benefits may vary by collective bargaining agreement and are prorated for less than full-time work.