Business Systems & Operations Manager

Adelphi Group•Arlington, VA

1d•Hybrid

About The Position

PLUS Communications is seeking a self-starting specialist to support a fast-paced professional environment. The Business Systems & Operations Manager will manage and optimize essential IT infrastructure and operations, including technical support, systems administration, and business operations initiatives. The role is responsible for maintaining system reliability and security, providing strategic technical support to staff, and collaborating with leadership to identify and implement solutions that improve operational efficiency. The position is part of the Operations team and is based in Arlington, Virginia, with a hybrid work environment. Omnicom policy requires employees to work in the office at least three days a week, subject to local law and any additional direction from the agency or manager.

Requirements

3–4 years of help desk experience.
Bachelor’s degree or equivalent technical certifications.
Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related tools.
Experience with service ticket management systems such as Jira, ServiceNow, Zendesk, or similar.
Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Ability to work and communicate with people at all levels and with vendors and external contacts.
Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
Ability to maintain confidentiality and discretion when handling sensitive information.
Ability to work independently on IT projects with minimal supervision, adapt to changing conditions, and communicate technical updates effectively across the organization.

Responsibilities

Provide technical assistance for incoming IT requests and issues related to computer systems, software, hardware, and access to business applications.
Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
Set up and support conference-room audiovisual systems, including for client-level meetings.
Support special projects involving hardware and software enhancements and troubleshooting.
Serve as the primary internal contact between PLUS Communications and the parent company IT team to address user needs and maintain IT compliance standards.
Provide ad hoc operational support across the organization as needed.