Business Systems Manager

CITY OF GALVESTON•Galveston, TX

About The Position

The Business Systems Manager plans, directs, and oversees the City’s enterprise applications and business systems. The position works with City departments to evaluate business needs, improve processes, and implement technology solutions that support effective service delivery to internal and external customers. It is responsible for application support, implementations, integrations, reporting, vendor coordination and management, and supervision of assigned staff. The manager establishes priorities and ensures business systems are reliable, secure, and aligned with City objectives, while serving as a senior advisor, technical lead, and subject matter expert to business teams. The role manages the daily operations of the business systems function and oversees enterprise applications supporting areas such as human resources, payroll, finance, permitting, utility billing, fleet management, public safety, municipal court, and document management. It leads system implementations and major enhancements from requirements gathering and configuration through conversion, testing, training, deployment, and ongoing support. The manager also develops support and change-management practices, oversees integrations and reporting, improves data quality, coordinates application access and security, manages vendor relationships and software procurement matters, maintains application inventories and documentation, and coordinates with other IT services to support system availability, performance, security, and recovery. The position directly supervises assigned personnel and coordinates consultants, contractors, and vendors supporting business systems. It communicates project status, operational risks, resource needs, and recommendations to the CIO and department stakeholders. The role also supports courteous, cooperative interactions with the public, visitors, and City staff and maintains confidentiality. Employees may be required to work during emergencies to support public safety and the delivery or restoration of vital services.

Requirements

Bachelor’s degree in information technology, information systems, business administration, or a related field, and ten years of progressively responsible experience supporting or implementing enterprise business systems, including five years of supervisory or team leadership experience; an equivalent combination of education, training, and directly related experience may be considered.
Knowledge of enterprise application administration, configuration, support, and lifecycle management.
Knowledge of business process analysis, requirements gathering, and workflow improvement.
Knowledge of project management principles and system implementation practices.
Knowledge of relational databases, SQL, reporting tools, and system integration concepts.
Knowledge of application security, role-based access, change management, and data protection practices.
Knowledge of software procurement, licensing, contract administration, and budget preparation.
Knowledge of employee supervision, performance management, and staff development principles.
Ability to translate departmental needs into clear business and technical requirements.
Ability to evaluate competing priorities and allocate staff and resources effectively.
Ability to lead projects involving multiple departments, vendors, and technical teams.
Ability to analyze complex problems, identify root causes, and implement practical solutions.
Ability to explain technical issues and recommendations to nontechnical audiences.
Ability to establish productive working relationships and resolve disagreements professionally.
Ability to hold employees and vendors accountable for service quality and commitments.
Ability to exercise independent judgment and protect confidential information.
Ability to prepare clear reports, procedures, project plans, and recommendations.

Nice To Haves

Experience supporting municipal government or other public-sector business systems.
Experience managing enterprise resource planning systems or applications supporting multiple departments.
Experience with business process analysis, systems integration, reporting, and data conversion.
Experience managing software vendors, contracts, and implementation projects.
Relevant certifications in project management, IT service management, or business analysis.

Responsibilities

Manage daily business systems operations, including application administration, support, maintenance, upgrades, integrations, and reporting.
Supervise assigned employees by setting expectations, assigning work, evaluating performance, identifying training needs, and supporting professional development.
Partner with department leadership and system owners to identify business requirements, evaluate processes, and recommend improvements.
Develop and maintain a prioritized work plan balancing operational support, system improvements, and project commitments.
Oversee enterprise applications supporting human resources, payroll, finance, permitting, utility billing, fleet management, public safety, municipal court, and document management.
Lead system implementations and major enhancements, including requirements gathering, configuration, data conversion, testing, training, deployment, and transition to ongoing support.
Develop work plans for data-conversion validation, testing, and training for the enterprise team and business stakeholders.
Establish application support procedures, service expectations, escalation practices, and documentation standards.
Coordinate investigation and resolution of complex application issues, recurring problems, and service disruptions.
Oversee system interfaces and integrations to support accurate, timely, and secure data exchange.
Coordinate development and maintenance of reports, dashboards, and data extracts for departmental operations and management decisions.
Work with department data owners to improve data quality, establish validation practices, and resolve discrepancies.
Coordinate application access and security roles with system owners and appropriate IT personnel in accordance with approved access requirements.
Establish change-management practices for application configuration, releases, upgrades, and integrations, including testing and business approval.
Manage vendor relationships, monitor service delivery, escalate unresolved issues, and evaluate vendor performance.
Assist with software selection, procurement, contract review, licensing, renewals, and budget development.
Maintain an inventory of supported applications, integrations, licensing requirements, support arrangements, and lifecycle needs.
Coordinate with Infrastructure Services and IT Support Services to address issues and support system availability, performance, security, and recovery.
Ensure application procedures, configurations, integrations, and support responsibilities are documented and maintained.
Communicate project status, operational risks, resource needs, and recommended actions to the CIO and department stakeholders.
Demonstrate courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintain confidentiality of work-related issues and City information.
Perform other duties as required or assigned.
Exercise direct supervision over assigned personnel, including recruitment, work assignments, scheduling, performance evaluations, coaching, and corrective action consistent with City policies.
Coordinate the work of consultants, contractors, and vendors supporting business systems.
Work as needed during emergencies to support public safety and delivery or restoration of vital services.