Business Systems Manager II

City National Bank • Los Angeles, CA

9d

About The Position

The Business Systems Manager serves as a liaison between business users and the technology team, ensuring that business needs are accurately communicated and understood. The role analyzes business needs and requirements, works with technical teams on system implementation, and produces clear documentation and specifications to guide system functionality and meet user needs.

The manager conducts end-to-end impact analysis across business, data, and system processes; supports testing, implementation, and post-production issue resolution; trains end users; and helps integrate new systems into existing operations. The role also supervises and coaches junior business analysts, assigns work, reviews deliverables, contributes to performance evaluations, and participates in roadmap planning and resource allocation with the Product Manager.

Requirements

• Bachelor's degree.
• At least 6 years functioning in a Senior Business Analyst role in a banking software delivery organization.
• At least 1 year leading and/or directly managing other Senior Business Analysts.

Nice To Haves

• PMI or Six Sigma certifications.
• Completion of university-accredited Business Analyst professional programs.
• Knowledge of the SCRUM software development methodology.
• Knowledge of BPMN process workflow standards.
• SQL query capabilities to extract and analyze databases.
• Experience with Agile tools such as JIRA, ADO, and Confluence.
• Business acumen across banking domains including deposits, lending, wealth, regulatory/compliance, and operations.
• Technology acumen across standard banking applications and platforms, such as core banking, teller, lending origination, broker-dealer platforms, and workflow systems.
• Knowledge of industry-standard creation of business requirements documents, user stories, wireframes, requirements traceability matrices, upstream/downstream impact analyses, data mapping and migration, test plans, test scripts, data dictionaries, business logic, and system controls.
• Subject matter expertise in all areas of the business analyst function.

Responsibilities

• Identify business needs through thorough analysis and requirements elicitation.
• Analyze requirements and collaborate with technical teams to implement systems.
• Produce business requirements, functional specifications, user stories, and wireframes that clearly explain how systems should function and meet user needs.
• Perform end-to-end impact analysis across upstream and downstream business, data, and system processes.
• Create UAT test plans and test traceability matrices, and help resolve defects.
• Train end users and provide end-user documentation.
• Ensure new systems integrate into existing operational processes with minimal disruption.
• Support the implementation team and assist with post-production issues.
• Supervise and coach junior-level business analysts in the fundamentals of the role.
• Assign work, review key deliverables, and ensure high-quality work is produced.
• Participate in roadmap planning and work with the Product Manager to allocate resources.
• Provide performance evaluation inputs.
• Provide second-level and escalated application support and defect analysis.

Benefits

• Medical, dental, and vision plans available the first of the month following start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups for networking and community engagement.
• Eligible for bonus and/or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager