Senior Operations Manager, Business Systems & Integrations

Immortals

4d•$135,000 - $175,000

About The Position

Immortals is building Autonomous Health, a personalized health platform that combines biomarkers, longevity medicine, nutrition, prescriptions, wearables, and personalized protocols to help people make informed health decisions. The company describes itself as a small, ambitious team working to help billions of people live healthier lives for longer. The Senior Operations Manager, Business Systems & Integrations ensures operational systems, inventory flows, and commercial execution scale as the business grows. The role serves as a hands-on control point across operational systems, middleware, fulfillment partners, and commercial channels, working closely with Operations, Supply Chain, E-commerce, Customer Service, Finance, and external vendors. It focuses on systems integrity, execution, troubleshooting, and creating reliable, repeatable processes. The role owns day-to-day performance and improvement of the operational systems ecosystem, including NetSuite, middleware, WMS, and connected platforms. It manages cross-channel operational workflows and data integrity, supports system readiness for new products, channels, warehouses, partners, and markets, and improves reporting, automation, documentation, testing, and change management. The position partners with the Ecommerce team on Shopify workflows and integrations but does not own the Shopify platform. Success means reliable integrations with fewer recurring exceptions and less manual work; accurate product, inventory, order, and transaction data; effective reconciliation and visibility into operational risks; successful readiness for business expansion; and tested, documented changes that minimize disruption. Salary is $135,000–$175,000, plus equity and benefits.

Requirements

At least 7 years of experience in business systems, operations, supply chain, ecommerce, or systems integrations.
Strong hands-on NetSuite experience, including item creation, inventory management, purchasing, order management, fulfillment, and related operational workflows.
Demonstrated experience managing integrations and data flows across ERP systems, middleware, ecommerce platforms, WMS, and other connected business applications.
Understanding of end-to-end order-to-cash, inventory management, fulfillment, purchasing, and financial reconciliation processes.
Ability to troubleshoot complex cross-system issues, perform root-cause analysis, and coordinate solutions across internal teams and external partners.
Experience translating business requirements into system configurations, integration enhancements, and scalable operational workflows.
Experience supporting system implementations, product launches, or operational expansion across sales channels, warehouses, or markets.
Strong analytical, problem-solving, communication, and documentation skills; ability to manage competing priorities and drive initiatives to completion in a fast-paced environment.

Nice To Haves

Experience with middleware or integration platforms such as Pipe17, Celigo, or similar tools, including ETL processes and data mapping.
Familiarity with EDI, retail and wholesale requirements, and operational workflows for major retail partners.
Experience with 3PLs, WMS platforms, multi-warehouse inventory management, and fulfillment network optimization.
Experience supporting international expansion, cross-border fulfillment, and new warehouse or logistics partner onboarding.
Familiarity with demand planning, MRP, purchasing workflows, and inventory planning systems.
Experience with financial exception management, inventory reconciliation, and master data governance.
Knowledge of system implementations, UAT, release management, and change management best practices.
Experience in CPG, supplements, wellness, or other consumer product businesses operating across DTC and retail channels.
Experience building and documenting processes in a high-growth organization with lean teams and evolving systems.
Interest or experience in automation and AI-enabled operational improvements.
NetSuite certification or other relevant systems certifications.

Responsibilities

Own the day-to-day performance, configuration, and continuous improvement of NetSuite, middleware, WMS, and other connected operational systems.
Ensure integrations and data flows reliably support end-to-end business processes; investigate integration issues, data mismatches, and process breakdowns, conduct root-cause analysis, and prevent recurrence.
Maintain visibility into system dependencies, workflows, and data movement; improve configuration and integrations, reduce manual intervention, and support scaling business needs.
Manage operational workflows across DTC, Amazon, retail, wholesale, B2B, and international channels from order placement through inventory allocation, fulfillment, and financial reconciliation.
Partner with Ecommerce on Shopify-related workflows and integrations without owning the Shopify platform.
Own operational setup and maintenance of items and SKUs in NetSuite and connected systems, including product data and configuration for launches, transitions, lifecycle changes, out-of-stock situations, and end-of-life workflows.
Partner with Supply Chain, Finance, and fulfillment providers to maintain inventory accuracy across NetSuite, middleware, and 3PL systems; resolve discrepancies, exceptions, transaction mismatches, and reconciliation issues.
Support EDI and system workflows for retail and wholesale partners, coordinating troubleshooting of order transmission, inventory synchronization, fulfillment, and transaction issues.
Lead operational systems setup and readiness for new sales channels, warehouse openings, fulfillment partners, and international markets, including configuration, integrations, order routing, and inventory flows.
Partner on system and process requirements for market entry, warehouse openings, and 3PL onboarding; evaluate impacts across inventory, order management, purchasing, fulfillment, and financial workflows.
Identify and implement useful systems integrations and capabilities; support evaluation and integration of MRP and other planning tools.
Monitor systems health, integration performance, data quality, and recurring exceptions; identify trends, develop reporting and visibility, and prioritize improvements by business impact and operational risk.
Strengthen data integrity, inventory reconciliation, transaction reporting, and exception management with Finance, Supply Chain, and Operations; address discrepancies at their source.
Automate workflows, improve configuration, streamline processes, and use emerging technologies where appropriate to increase efficiency and support growth.
Maintain master data standards and documentation of critical operational workflows.
Translate business needs into system requirements, workflow designs, integration enhancements, and acceptance criteria; coordinate solutions with internal stakeholders and external vendors.
Lead or coordinate UAT, implementation planning, release validation, and change management; validate downstream impacts across connected platforms before production releases.
Communicate system changes, risks, dependencies, and operational impacts; ensure teams understand workflows and that documentation, testing, and handoffs are completed.