Business Systems Manager - Salesforce

Core Health & Fitness, LLC•Vancouver, WA

9d•$140,000 - $150,000•Hybrid

About The Position

The Manager, Business Systems, Salesforce is the accountable leader for Core Health & Fitness’s Salesforce ecosystem, web applications, and integrations with Oracle ERP and other enterprise systems. Reporting to the Senior Director, Corporate IT, this management role supports global sales, service, and manufacturing operations across Core Health & Fitness and its subsidiaries. The team includes business systems analysts, systems administrators, developers, and contract and managed-service partners. The role leads business systems strategy and operations so Salesforce, web applications, and integrations operate as a coordinated service for Sales, Service, and Operations. It governs how systems are planned, built, changed, and supported, connecting investment decisions to measurable business value. The manager is responsible for maintaining a reliable and secure environment with defined service levels; developing scalable Salesforce capabilities, ERP integrations, automation, and AI; and documenting systems and standards while developing the team. The position is listed as remote in Washington, while the position details also describe the role as hybrid. Periodic travel to global sites and occasional after-hours or weekend work during go-lives and deployments are expected. The role is full-time and exempt, with a stated salary range of $140,000–$150,000 per year.

Requirements

Bachelor's degree in information systems, computer science, business, or a related field, or equivalent experience.
7 to 10 or more years of experience in business systems management, including at least 3 years in leadership.
Hands-on experience with Salesforce and web applications.
Salesforce certifications.
Solid understanding of global sales, service, and manufacturing business processes.
Proven experience leading systems initiatives in global companies.
Experience managing vendors and third-party service providers.
Strategic thinking, including connecting system choices to business goals and return on investment.
Ability to execute and deliver projects and releases predictably.
Collaboration and communication skills across IT, business, and vendors.
Leadership and ability to develop others.
Problem-solving ability and adaptability.
Global perspective and organizational savvy.
Budget and cost control skills.

Nice To Haves

MBA or master's degree in IT or operations.
Familiarity with PMP or ITIL.
Familiarity with ERP system integrations.
Familiarity with Lean or Six Sigma methods.

Responsibilities

Lead development and execution of the business systems roadmap in alignment with the Corporate IT roadmap and enterprise architecture.
Own the systems lifecycle from intake through retirement; govern change control for Salesforce and web applications and track system performance.
Partner with business leaders to assess needs and translate them into system solutions; serve as the primary liaison between Corporate IT and Sales, Service, and Operations.
Drive continuous improvement through automation and fuller use of existing platform capabilities, and define and track measures of business value and benefit.
Define and manage service levels for application support, enhancements, and issue resolution; serve as the escalation point for Tier 2 and Tier 3 application issues.
Monitor vendor platform releases, updates, and deprecations, ensuring changes are tested, communicated, and deployed without user disruption.
Troubleshoot issues with end users and provide ongoing production support for Salesforce and related systems.
Lead or oversee Salesforce projects and integrations with other systems; manage vendor and managed-service relationships, statements of work, deliverables, and service levels.
Lead RFP processes and vendor selection when needed, including recommendations; manage licensing and renewals and review vendor and license costs.
Determine application solutions for business requirements and create functional specifications, use cases, and design documents.
Contribute to all phases of system development, including requirements gathering, design, development, configuration, testing, deployment, and maintenance.
Ensure systems meet compliance, audit, and data governance standards, including financial audit controls, GDPR, and applicable privacy regulations.
Oversee role-based access and application security with IT Infrastructure and Cybersecurity; conduct periodic audits of users, roles, and access.
Guide the business on achieving security and compliance, and establish master data management and data quality standards across Salesforce and integrated systems.
Track emerging enterprise application capabilities, including AI and automation; develop Salesforce AI capabilities and recommend adoption based on business value and total cost of ownership.
Lead and mentor business systems staff, set goals, track KPIs, build a performance-driven culture, and balance team workload across concurrent projects.
Document configurations, integrations, standards, and runbooks centrally, and support written development plans for team members.