Consumer Salesforce Business Systems Analyst

Regions Bank • Hoover, AL

9h • Onsite

About The Position

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis to align information technology solutions with business initiatives. The role may serve as a liaison between a line of business and the Information Technology department.

For the consumer bank, the analyst leverages Salesforce platform capabilities, gathers and translates business requirements into scalable Salesforce solutions, and identifies opportunities to improve business processes through automation, optimization, and expanded platform use. The role also creates and maintains reports, dashboards, and analytics; performs data analysis, validation, and quality management; and monitors system performance, user adoption, and platform utilization to recommend enhancements.

Certain business groups may require participation in an on-call support rotation after hours and/or on weekends. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Regions will not sponsor work visas for this position; applicants must already be authorized to work in the United States on a full-time basis.

Requirements

• High school diploma or GED and ten years of related experience, or a bachelor's degree and six years of related experience.
• Ability to plan, schedule, and execute multiple concurrent activities.
• Ability to use application programming interface (API) tools.
• Ability to work in a team environment.
• Complex working knowledge of systems and software development concepts, practices, and procedures.
• Advanced ability to research, analyze data, and derive facts.
• Excellent communication and customer service skills.
• Excellent organizational and analytical skills.
• Knowledge of applicable testing tools and effective implementation.
• Problem-solving and priority-management skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Must currently be authorized to work in the United States on a full-time basis; Regions will not sponsor work visas for this position.

Nice To Haves

• Banking or financial services industry experience.
• Experience providing application support, including troubleshooting.
• Experience with business intelligence tools.
• Experience creating relational database queries.
• Familiarity with agile and/or waterfall methodologies.
• Project management and testing experience.
• Salesforce experience.

Responsibilities

• Conduct business process analysis, needs assessments, and preliminary cost/benefits analysis to align IT solutions with business initiatives.
• Serve as a liaison between the line of business and the Information Technology department, as needed.
• Formulate specifications for moderately complex operating software applications, or modify and maintain complex existing applications using engineering releases and program utilities.
• Analyze and evaluate existing or proposed systems and devise computer programs, systems, and related data-processing procedures.
• Prepare charts and diagrams to support problem analysis and submit solution recommendations.
• Prepare program specifications and diagrams, and develop coding logic flowcharts.
• Encode, test, debug, and install operating programs and procedures in coordination with computer operations and user departments.
• Review progress, evaluate results, and report inconsistencies to management while suggesting resolutions and business process improvements.
• Leverage Salesforce platform capabilities to support the consumer bank.
• Gather, document, and translate business requirements into scalable Salesforce solutions.
• Identify opportunities to improve business processes through automation, optimization, and broader use of Salesforce capabilities.
• Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decisions.
• Perform data analysis, validation, and quality management to ensure Salesforce data accuracy and integrity.
• Monitor system performance, user adoption, and platform utilization, and recommend enhancements to maximize business value.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level