Consumer Salesforce Business Systems Analyst

Regions Bank•Hoover, AL

1d•$90,256 - $115,430•Onsite

About The Position

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefit analysis to align information technology solutions with business initiatives. The position may serve as a liaison between a line of business and the Information Technology department. In this role, the analyst leverages Salesforce platform capabilities to support the consumer bank, translates business requirements into scalable solutions, and identifies opportunities to improve processes through automation and platform optimization. The role also creates reports, dashboards, and analytics; conducts Salesforce data analysis, validation, and quality management; and monitors system performance, user adoption, and platform utilization to recommend enhancements. The position is based at the Riverchase Operations Center in Hoover, Alabama. It is full-time and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay. Certain business groups may require participation in an after-hours and/or weekend on-call support rotation.

Requirements

High school diploma or GED and ten years of related experience, or a bachelor's degree and six years of related experience.
Ability to plan, schedule, and execute multiple concurrent activities.
Ability to use application programming interface (API) tools.
Ability to work in a team environment.
Complex working knowledge of systems and software development concepts, practices, and procedures.
Advanced ability to research, analyze data, and derive facts.
Excellent communication and customer service skills.
Excellent organizational and analytical skills.
Knowledge of applicable testing tools and effective implementation.
Problem-solving and priority-management skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Must currently be authorized to work in the United States on a full-time basis; Regions will not sponsor work visas for this position.

Nice To Haves

Banking or financial services industry experience.
Experience providing application support, including troubleshooting.
Experience with business intelligence tools.
Experience creating relational database queries.
Familiarity with agile and/or waterfall methodologies.
Project management and testing experience.
Salesforce experience preferred.

Responsibilities

Formulate specifications for moderately complex operating software programming applications, or modify and maintain complex existing applications using engineering releases and program utilities.
Analyze and evaluate existing or proposed systems, and devise computer programs, systems, and related procedures for data processing.
Prepare charts and diagrams to assist in problem analysis and submit recommendations for solutions.
Prepare program specifications and diagrams, and develop coding logic flowcharts.
Encode, test, debug, and install operating programs and procedures in coordination with computer operations and user departments.
Review progress and evaluate results.
Report inconsistencies to management and suggest problem resolutions and business process improvements.
Leverage Salesforce platform capabilities to support the consumer bank.
Gather, document, and translate business requirements into scalable Salesforce solutions.
Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities.
Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making.
Perform data analysis, data validation, and data quality management to ensure Salesforce data accuracy and integrity.
Monitor system performance, user adoption, and platform utilization, and recommend enhancements to maximize business value.
Participate in an after-hours and/or weekend on-call support rotation if required by the business group.