Salesforce Business Systems Analyst
About The Position
The Salesforce Business Systems Analyst (BSA) reports directly to the Senior Product Manager and works on the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America. The role analyzes business requirements, designs and implements Salesforce solutions, and leads initiatives intended to support business growth and the needs of a network of more than 200 agencies and the National office. The BSA supports the solution implementation lifecycle and collaborates with the Senior Product Manager, business stakeholders, technical teams, and vendors to deliver solutions that meet organizational needs. This position is remote within the Continental United States, is full-time and exempt, and involves approximately 5% travel. The role performs Salesforce administration, user acceptance testing, configuration, data migration, integrations, training, user support, and the design of Salesforce functionality, reports, and dashboards. It also analyzes business systems and processes, defines and documents requirements, and leads Salesforce project timelines, resources, stakeholder meetings, and risk planning. The role requires a bachelor's degree in a related field or equivalent combined work experience, at least 3–5 years of relevant Salesforce Administrator experience, and 1–2 years of relevant Business Analyst experience. The ideal candidate has an advanced Salesforce background, business analysis and project management experience, strong communication and leadership skills, and a commitment to documentation and continued development.
Requirements
- Bachelor's degree in a related field such as computer science, information systems, or business administration, or equivalent combined work experience.
- A minimum of 3–5 years of relevant experience as a Salesforce Administrator.
- 1–2 years of relevant experience as a Business Analyst.
- At least 3 years of Salesforce experience.
- Salesforce certification such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
- Advanced understanding of Salesforce platform capabilities, features, and best practices.
- Proficiency in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionality.
- Experience with end-to-end implementation of Salesforce CRM and integrations or implementations involving different systems.
- Active belief in and practice of documentation.
- Advanced analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, including the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all organizational levels.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment.
- Ability to work independently and proactively, taking ownership of tasks and driving them to completion.
- Enthusiasm for continued personal and professional development.
- Ability to use project management tools to manage work.
Nice To Haves
- Salesforce certification such as Salesforce Certified Business Analyst or Salesforce Certified Platform App Builder.
- Experience with agile development methodologies.
Responsibilities
- Perform Salesforce administration, user acceptance testing, configuration, data migration, integration, and training tasks.
- Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices.
- Design and implement Salesforce solutions and functionalities.
- Design and implement Salesforce reports and dashboards.
- Stay current with Salesforce updates, releases, and industry trends to help the organization make full use of the platform.
- Review, analyze, and evaluate business systems, models, requirements, and needs.
- Identify opportunities to improve and optimize processes within Salesforce and related systems.
- Define requirements and convert them into workable user stories.
- Prepare documentation, including user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems.
- Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to establish requirements and recommend solutions based on business needs.
- Lead Salesforce initiatives, managing project timelines and resources.
- Facilitate and manage meetings and workshops with business stakeholders, working toward stakeholder satisfaction and success.
- Analyze and identify risks, collaborate on solutions, develop risk-mitigation plans, and communicate them to stakeholders.
- Work with Technical Leads to ensure business requirements are translated accurately into technical requirements and the team has the information needed to act.
- Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values.
- Provide consistent follow-up on assigned projects and after meetings.
- Cultivate an environment where team members feel valued, included, and empowered.
- Perform related and other duties as assigned in support of department and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
