Lead Analyst, Business Systems - Salesforce (Hybrid)

Stryker•Portage, MI

1d•$89,300 - $193,400•Hybrid

About The Position

As Lead Analyst, Salesforce, this role partners with the business to maximize how Salesforce and other applications support teams and customers. The position works across systems and business functions to solve complex business problems and improve the technology and processes supporting the division. It combines Salesforce expertise with business analysis skills to translate business needs into solutions, resolve complex issues, and deliver enhancements that improve processes and the user experience. The role is the primary owner of business communication for Salesforce within a matrixed organization. It presents enhancement changes, communicates priorities and impacts to stakeholders at all levels, including senior leadership and partners in other business units. This is a hybrid position, with the ability to work from the office at least two days per week. Travel is 10%.

Requirements

Bachelor’s degree.
At least 4 years of professional experience in business analysis, technology, systems support, or a related area.
At least 2 years of experience with Salesforce Service Cloud, including case management, email-to-case, or queues.
At least 1 year of experience with user acceptance testing (UAT), regression testing, and release readiness.
At least 2 years of experience translating business needs into system requirements, solutions, or enhancements.

Nice To Haves

Salesforce Administrator or related Salesforce certification.
Experience with a CPQ platform; Oracle CPQ experience is a plus.

Responsibilities

Lead the Salesforce.com enhancement process for business users, understanding impacts across other functional areas and integration points.
Serve as the main point of contact for the Global Process Governance organization for enhancement submissions, planning, user acceptance test scheduling, and releases.
Communicate with business managers and subject matter experts to ensure readiness for minor and major releases.
Provide training and incident-triage support.
Coordinate with EDT resources on UAT and regression testing and ensure appropriate test scripts are available.
Own Salesforce.com and CPQ UAT and regression testing, including authoring, reviewing, and accurately executing test scripts within expected timeframes.
Build strong relationships with business process owners.
Lead system analysis and planning for new projects, including defining future-state processes and recommending solutions.
Independently manage work activities across assigned systems, keep enhancement, incident, and project tracking tools current, and provide clear, consistent status updates to leadership.
Proactively engage business users and process owners to identify improvement opportunities and translate them into enhancement requests.
Evaluate Salesforce configuration, including profiles, permissions, case routing, and queues; recommend solutions aligned with platform best practices and partner with EDT on implementation.
Present Salesforce enhancement changes and communicate priorities and impacts to stakeholders, including senior leadership and partners in other business units.