Lead Analyst, Business Systems - Salesforce (Hybrid)

Stryker•Portage, MI

2d•Hybrid

About The Position

The Lead Analyst, Business Systems serves as a key business partner, helping maximize how Salesforce and other applications support teams and customers. The role works across systems and business functions to solve complex business problems and improve the technology and processes that support the division. It combines Salesforce expertise and business analysis skills to translate business needs into solutions, resolve complex issues, and drive enhancements that improve processes and the user experience. The role is the primary owner of Salesforce business communications within a matrixed organization, presenting enhancement changes and communicating priorities and impacts to stakeholders at all levels, including senior leadership and partners in other business units. It is hybrid, with the ability to work in the office at least two days per week, and involves 10% travel.

Requirements

Bachelor’s degree.
At least 4 years of professional experience in business analysis, technology, systems support, or a related area.
At least 2 years of experience with Salesforce Service Cloud, including case management, email-to-case, or queues.
At least 1 year of experience with user acceptance testing (UAT), regression testing, and release readiness.
At least 2 years of experience translating business needs into system requirements, solutions, or enhancements.

Nice To Haves

Salesforce Administrator or related Salesforce certification.
Experience with a CPQ platform; Oracle CPQ experience is a plus.

Responsibilities

Lead Salesforce.com enhancement processes for business users, considering impacts across other functional areas and integration points.
Serve as the main point of contact for the Global Process Governance organization on enhancement submissions, planning, UAT scheduling, and releases.
Communicate with business managers and subject matter experts to support readiness for minor and major releases.
Provide training and incident triage support.
Coordinate with EDT resources on UAT and regression testing and ensure appropriate test scripts are available.
Own UAT and regression testing for Salesforce.com and CPQ, including authoring, reviewing, and accurately executing test scripts within expected timeframes.
Build strong relationships with business process owners.
Lead system analysis and planning for new projects, including defining future-state processes and recommending solutions.
Independently manage work activities across assigned systems, keep enhancement, incident, and project tracking tools current, and provide clear, consistent status updates to leadership.
Engage business users and process owners to identify improvement opportunities and translate them into enhancement requests.
Evaluate Salesforce configuration, including profiles, permissions, case routing, and queues, and recommend solutions aligned with platform best practices in partnership with EDT.
Present Salesforce enhancement changes and communicate priorities and impacts to stakeholders, including senior leadership and partners in other business units.