Business Systems Analyst- Zuora Administrator

Canopy•Draper, UT

4d•Hybrid

About The Position

Canopy is hiring a Business Systems Analyst to own, optimize, and scale Zuora, its core billing and subscription management system. The role manages daily Zuora operations and designs and improves workflows for billing, subscription management, and financial reporting, emphasizing automation, scalability, and accuracy. The analyst will shape Canopy’s vision for using Zuora and anticipate business needs by delivering functionality for product launches, pricing changes, and internal process changes. The position drives integrations and data flows across business systems, partners with system owners and business stakeholders to align tools with end-to-end processes, and identifies opportunities for AI-powered automation and continuous improvement. The analyst also communicates solutions and tradeoffs to technical and business audiences and maintains documentation of system architecture, processes, and integrations. This is a hybrid position in Draper, Utah, with in-office work on Monday, Wednesday, and Friday.

Requirements

At least 3 years of experience owning Zuora or another billing system, such as Chargebee or Maxio.
Bachelor’s degree in Information Systems, Business, or a related discipline.
Strong system design fundamentals and a proven hands-on record of solving business problems.
Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Nice To Haves

5 or more years of experience owning Zuora or another billing system.
Clear, confident communication skills, including the ability to translate technical constraints into business language and vice versa for audiences at all levels.
Demonstrated ability to produce technical artifacts and documentation.
Hands-on experience with SQL and data modeling.

Responsibilities

Own and manage Canopy’s daily operations in Zuora.
Design and optimize billing, subscription management, and financial reporting workflows, focusing on automation, scalability, and accuracy.
Develop the vision for how Canopy uses Zuora.
Anticipate business needs and deliver functionality for product launches, pricing changes, and internal process changes.
Drive cross-system integrations and data flows across business systems.
Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
Communicate solutions and tradeoffs clearly to technical and business audiences.
Build and maintain documentation on system architecture, processes, and integrations.
Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
Identify gaps and drive continuous improvement initiatives.

Benefits

Flexible paid time off, encouraged for employees to use, plus 10 company holidays.
Health benefits including medical, dental, vision, and an HSA match.
401(k) matching: 100% match up to 3% of the employee’s contribution, with immediate eligibility and 100% vesting.
Access to Impact Suite and an Employee Assistance Program (EAP).
Paid new parent leave and birthing parent leave.
Company-paid basic life and AD&D insurance, and long- and short-term disability coverage.
Nectar peer-to-peer employee recognition program.
Company events, including monthly company-wide meetings and summer parties.
ERG committees supporting continuing education, community outreach, recruiting, onboarding, and other initiatives.
Fully stocked kitchen.