Business Systems Analyst- Zuora Administrator

Canopy•Draper, UT

3d•Hybrid

About The Position

Canopy is hiring a Business Systems Analyst to own, optimize, and scale Zuora, its core billing and subscription management system. The role supports cross-functional workflows and helps ensure Canopy’s technology stack is resilient, efficient, and ready for growth. It calls for a thoughtful, process-oriented analyst who can solve complex technical problems and reduce manual work through automation.

Requirements

At least 3 years of experience owning Zuora or another billing system, such as Chargebee or Maxio.
Bachelor’s degree in Information Systems, Business, or a related discipline.
Strong system design fundamentals and a hands-on record of solving business problems.
Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Nice To Haves

5 or more years of experience.
Clear, confident communication skills and the ability to translate technical constraints into business language and vice versa for audiences at all levels.
Demonstrated ability to produce technical artifacts and documentation.
Hands-on experience with SQL and data modeling.

Responsibilities

Own and manage Canopy’s daily operations in Zuora.
Design and optimize workflows for billing, subscription management, and financial reporting, emphasizing automation, scalability, and accuracy.
Develop the vision for how Canopy uses Zuora.
Anticipate business needs and deliver functionality for product launches, pricing changes, and internal process changes.
Drive integrations and data flows across business systems.
Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes in Zuora.
Communicate solutions and tradeoffs clearly to technical and business audiences.
Build and maintain documentation on system architecture, processes, and integrations.
Improve usability and reduce manual work through automation and AI-driven solutions.
Identify gaps and drive continuous improvement initiatives.

Benefits

Flexible paid time off and 10 company holidays.
Medical, dental, and vision health benefits, including an HSA match.
401(k) with a 100% company match on contributions up to 3%; immediate eligibility and 100% vesting.
Access to Impact Suite and an Employee Assistance Program (EAP).
Paid new parent leave and birthing parent leave.
Company-paid basic life and AD&D insurance, plus long- and short-term disability coverage.
Nectar peer-to-peer employee recognition program.
Company events, including monthly company-wide meetings and summer parties.
Employee resource group committees supporting continuing education, community outreach, recruiting, and onboarding.
Fully stocked kitchen.