Business Systems Administrator
About The Position
The Business Applications Administrator supports AIR Communities’ Property Operations teams by administering, configuring, troubleshooting, and improving key business applications, with a primary focus on Entrata Systems. The role partners with business stakeholders, IT, and vendors to resolve issues, maintain system integrity, and support technology initiatives that improve property operations. This is an in-office role for someone who values face-to-face collaboration, building strong business relationships, and taking long-term ownership of critical systems within a growing real estate organization. The stated schedule is Saturday–Sunday remote and Monday–Wednesday in the office.
Requirements
- 3–5 years of hands-on experience with Entrata Systems, property management software, or business applications in a multifamily real estate environment.
- Experience configuring application settings, security roles, permissions, workflows, or administrative controls.
- Strong troubleshooting, documentation, communication, and internal customer support skills.
- Ability and interest to work in an office as part of a collaborative, cross-functional team.
Nice To Haves
- Demonstrated consistency, follow-through, and interest in building deep subject-matter expertise over time.
- Comfort collaborating in person with cross-functional teams and building strong stakeholder relationships.
- Customer-focused mindset with sound judgment, accuracy, and responsiveness.
- Relevant experience as a Business Applications Administrator, Entrata Administrator, Property Management Software Administrator, Business Systems Analyst, Application Support Specialist, Systems Administrator, Tier 3 Support specialist, or in real estate technology, property operations technology, database configuration, user support, or project coordination.
Responsibilities
- Administer, configure, and support Entrata and other business applications used by Property Operations.
- Provide Tier 3 functional and technical support for escalated user issues, system questions, and troubleshooting needs.
- Configure settings, security roles, permissions, workflows, document mapping, and automated document tools.
- Maintain application data integrity, change control documentation, directories, process records, and reporting support.
- Partner with IT, business teams, and third-party vendors to resolve system issues and improve application performance.
- Support property operations technology initiatives, including project coordination, meeting facilitation, timeline tracking, and budget awareness.
Benefits
- 25% rent discount at any AIR community, subject to application and exclusions.
- Medical, dental, vision, and life insurance options.
- HSA/FSA plans.
- Company-paid short- and long-term disability.
- 401(k) plan with up to 6% employer match contribution.
- Paid time off, including vacation, sick time, and 14 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
- Target annual bonus of 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
