Business Systems Administrator

AIR Communities•Atlanta, CO

8d•Hybrid

About The Position

AIR Communities is a large owner and operator of multifamily housing. The Business Applications Administrator supports Property Operations by administering, configuring, troubleshooting, and improving business applications, primarily Entrata Systems. The role works with business stakeholders, IT, and vendors to resolve issues, maintain system integrity, and support technology initiatives that improve property operations. This is a full-time, in-office role for someone who values face-to-face collaboration, stakeholder relationships, and long-term ownership of critical systems. The stated schedule is Saturday–Sunday remote and Monday–Wednesday in the office. Successful candidates are detail-oriented, service-minded, responsive, and interested in developing deep subject-matter expertise while improving workflows and resolving complex application issues.

Requirements

3–5 years of hands-on experience with Entrata Systems, property management software, or business applications in a multifamily real estate environment.
Experience configuring application settings, security roles, permissions, workflows, or administrative controls.
Strong troubleshooting, documentation, communication, and internal customer support skills.
Ability and interest to work in an office as part of a collaborative, cross-functional team.

Nice To Haves

Consistency, follow-through, and interest in building deep subject-matter expertise over time.
Comfort collaborating in person with cross-functional teams and building strong stakeholder relationships.
A customer-focused mindset, sound judgment, accuracy, and responsiveness.
Relevant experience as a Business Applications Administrator, Entrata Administrator, Property Management Software Administrator, Business Systems Analyst, Application Support Specialist, Systems Administrator, Tier 3 Support specialist, or in real estate technology, property operations technology, database configuration, user support, or project coordination.

Responsibilities

Administer, configure, and support Entrata and other business applications used by Property Operations.
Provide Tier 3 functional and technical support for escalated user issues, system questions, and troubleshooting needs.
Configure application settings, security roles, permissions, workflows, document mapping, and automated document tools.
Maintain application data integrity, change control documentation, directories, process records, and reporting support.
Partner with IT, business teams, and third-party vendors to resolve system issues and improve application performance.
Support property operations technology initiatives through project coordination, meeting facilitation, timeline tracking, and budget awareness.

Benefits

Expected base salary of $62,000–$73,000 plus a target annual 10% bonus.
25% rent discount at an AIR community, subject to application and exclusions.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with up to 6% employer match contribution.
Paid time off, including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Professional development, leadership training, and career growth opportunities.