ERP Systems Administrator (Business Analyst III)

Fairfax County•Fairfax (Ej26), VA

About The Position

The Fairfax County Park Authority (FCPA) is seeking an ERP Systems Administrator to serve as the lead system administrator for the agency’s HR, financial, timekeeping, and other administrative information systems. Under the general supervision of the Enterprise Applications Manager within the IT Services Branch, this role ensures that critical business systems operate reliably, comply with county guidelines and industry standards, and support efficient agency operations. The administrator works closely with system vendors, the Department of Information Technology, other county agencies, agency stakeholders, and IT staff to resolve hardware, software, networking, interface, and configuration issues. The position monitors performance against service level agreements, maintains system documentation and training resources, supports upgrades and enhancements, implements data protection and disaster recovery procedures, and evaluates system needs with user groups. It also provides cross-training and backup support for enterprise systems across the IT Services Branch to help ensure continuity of operations.

Requirements

Bachelor’s degree in business, computer science, or a field related to the department where IT services are used, or an equivalent combination of education, experience, and training.
Four years of experience analyzing business processes and/or developing or maintaining the main business system, technical platform, or a related system.
Valid driver’s license.
Ability to analyze and evaluate administrative processes and procedures for automation.
Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements related to personnel, finance, and budgeting.
Considerable knowledge of information technology software, hardware, network communications, and computer platforms operating in centralized, distributed, client-server, and standalone environments.
Knowledge of effective business operations analysis and evaluation methods and effective project management methods, practices, and techniques.
Ability to research information technology, train employees in hardware and software use, prepare user manuals, explain technical terminology in understandable terms, and establish effective business relationships.
The appointee must complete a criminal background check and driving record check to the employer’s satisfaction.

Nice To Haves

Five years of experience administering enterprise HR, financial, and/or timekeeping systems, including implementation, configuration management, troubleshooting, change request management, and ongoing maintenance.
Five years of business analysis experience, including gathering and documenting requirements, evaluating business needs, recommending system enhancements, and supporting project management activities.
Five years of experience creating, maintaining, and improving end-user support resources, including SharePoint Online support pages, and providing user training, documentation, and ongoing assistance.
Two years of experience developing and maintaining system integrations using ETL tools or automation platforms such as Power Automate.
Two years of experience building or maintaining reports or dashboards using system reporting tools or data visualization platforms such as Power BI.
Bilingual ability in English and another language is encouraged.

Responsibilities

Lead administration of the Park Authority’s HR, financial, timekeeping, and other administrative systems, ensuring reliable, secure operation and compliance with county standards.
Troubleshoot and resolve system issues in collaboration with vendors, the Department of Information Technology, county agencies, and agency stakeholders.
Monitor system performance and reliability against service level agreements and identify opportunities for improvement.
Maintain system administration documentation, training materials, user guides, and user support resources.
Gather and evaluate user requirements and support system upgrades, enhancements, configuration changes, and solutions that improve agency operations.
Implement and maintain data protection, disaster recovery, and failover procedures.
Collaborate with and cross-train other system administrators to provide backup coverage and continuity of IT operations.
Coordinate technical resources and direct functional design and implementation in collaboration with technical project leaders.
Identify and test system enhancements; oversee user acceptance testing and evaluate new technology for applicability and effectiveness.
Organize and direct system user groups, provide user assistance and training, and develop training manuals and technical briefings.
Evaluate and prioritize requests for new requirements, modifications, and enhancements; establish priorities and timetables for system-related projects.
Generate reports to meet special agency needs and act as an intermediary between users and technical staff to resolve problems.
Develop strategic plans to ensure solutions comply with established standards and analyze system operations for efficiency and effectiveness.
Serve as an agency liaison with IT technical staff and/or the Department of Information Technology; participate in committees, task forces, and special projects as assigned.
May supervise employees on a recurring or project basis.