Business Systems Analyst- ERP (Hybrid)

reliance•Fort Worth, TX

3d•Hybrid

About The Position

The Business Systems Analyst – ERP is an integral member of the Information Technology team and is responsible for functional support, improvement, and continuity of current and future enterprise resource planning platforms. The analyst works with business owners, subject-matter experts, vendors, and technical teams to understand processes, define requirements, evaluate solutions, and support testing, deployment, adoption, and ongoing operations. The role provides functional coverage across the ERP portfolio, strengthens documentation and knowledge transfer, and supports process alignment across finance, sales, purchasing, inventory, receiving, shipping, warehouse, and related operational functions. The analyst ensures that functional designs, configurations, integrations, controls, test results, and supporting documentation meet approved business and technical requirements. The role encompasses requirements elicitation, business process analysis, functional solution design, ERP portfolio support, integration and data analysis, requirements testing and validation, user acceptance and training, vendor and stakeholder management, documentation and governance, and project planning and delivery. It includes coordinating with business and technical teams and vendors throughout the delivery lifecycle, supporting implementation readiness, cutover, stabilization, and transition to ongoing support.

Requirements

Bachelor’s degree in Information Systems, Business, Computer Science, Supply Chain, Accounting, Finance, or a related field, or equivalent relevant experience.
Approximately 5 years of business systems analysis, ERP functional consulting, ERP implementation, or related enterprise application experience.
Experience gathering requirements, analyzing business processes, writing functional specifications, and maintaining requirements traceability.
Hands-on experience supporting or implementing ERP applications across one or more business functions, such as finance, sales, purchasing, inventory, receiving, shipping, or warehouse operations.
Experience coordinating functional, integration, regression, and user-acceptance testing.
Ability to analyze data, transactions, integrations, and business rules and explain findings to business and technical users.
Strong documentation, facilitation, communication, stakeholder-management, and problem-solving skills.
Ability to manage multiple priorities, work independently, and partner effectively with distributed business and technical teams.

Nice To Haves

Experience with metals service center, manufacturing, distribution, warehouse, aerospace, or supply-chain operations.
Experience with Microsoft Dynamics 365 Business Central, eSTELplan, INVEX, iMetal, Sage300, or comparable ERP platforms.
Working knowledge of SQL, APIs, EDI, data conversion, reporting, or enterprise application integration.
Experience with ERP security roles, segregation of duties, audit controls, master data, and change management.
Experience supporting multi-site or multi-company ERP standardization, migration, implementation, or modernization initiatives.
Experience working with external implementation partners and software vendors.

Responsibilities

Work with business owners and subject-matter experts to understand business processes, problems, objectives, data needs, controls, and expected outcomes.
Elicit, validate, prioritize, document, and confirm stakeholder agreement on business, functional, data, reporting, security, integration, compliance, and nonfunctional requirements.
Document current- and future-state processes across finance, sales, purchasing, inventory, receiving, shipping, warehouse, and related functions.
Identify process gaps, manual work, duplicate effort, control weaknesses, inconsistent practices, and opportunities for standardization or automation.
Assess process changes and align stakeholders across sites and business functions; document approved processes, decisions, business rules, roles, exceptions, and handoffs.
Translate approved requirements into functional designs and specifications for ERP configuration, workflows, interfaces, reports, forms, security, and related solutions.
Maintain requirements traceability through design, development, testing, and deployment; evaluate solution options and document recommendations and trade-offs.
Provide functional coverage, knowledge transfer, and operational support across current and future ERP platforms.
Support ERP configuration, issue triage, root-cause analysis, vendor escalation, release planning, and production operations; investigate issues and coordinate resolution.
Assess vendor releases, patches, features, deprecations, and configuration changes for business impact and adoption opportunities.
Maintain application inventories, ownership information, support procedures, issue histories, and open decisions.
Document ERP data flows and integration requirements, including source and target systems, ownership, business rules, timing, exceptions, and reconciliation needs.
Coordinate functional requirements and testing for APIs, EDI, file exchanges, data conversions, and system interfaces; analyze data and validate transactions and reconciliations.
Develop test strategies, scenarios, scripts, expected results, and traceability for functional, integration, regression, security, conversion, and end-to-end testing.
Coordinate test data, environments, access, participants, dependencies, and defect management; execute or support testing and document results, defects, retesting, and dispositions.
Validate configurations, workflows, integrations, reports, calculations, controls, master data, and exception handling; confirm requirements are met before recommending deployment or release acceptance.
Build user-acceptance test cases and coordinate testing with business process owners and end users.
Develop or coordinate process documentation, work instructions, training materials, quick-reference guides, and release communications; train or support training for users and support teams.
Monitor adoption, recurring questions, workarounds, and support patterns after deployment and recommend improvements.
Coordinate with ERP vendors, consultants, technical teams, and business stakeholders on requirements, issues, deliverables, decisions, and commitments.
Prepare problem statements, examples, process documentation, and acceptance criteria for vendor or technical review; track issues, dependencies, change requests, and business decisions.
Communicate technical and functional topics to business and technical audiences and escalate material delivery, support, security, control, or business-continuity risks.
Document requirements, processes, functional designs, configurations, integrations, controls, security roles, tests, decisions, and support procedures; maintain versioning, approvals, traceability, ownership, and change history.
Support role design, segregation-of-duties reviews, access validation, audit requests, and evidence gathering as assigned; follow approved project, change-management, security, data, architecture, and documentation standards.
Identify duplicate or conflicting processes, requirements, configurations, reports, or definitions and recommend consistency; support knowledge transfer and cross-training.
Estimate assigned analysis and delivery work; identify dependencies and manage work while communicating progress, risks, issues, decisions, and scope changes.
Facilitate meetings, document outcomes, assign follow-up actions, and maintain decision and issue logs.
Coordinate with project managers, business owners, technical teams, vendors, and support resources throughout delivery; support readiness, cutover, stabilization, and transition to ongoing support.