Business Systems Analyst- Corporate Applications (Hybrid)

reliance•Fort Worth, TX

7d•Hybrid

About The Position

The Business Systems Analyst – Corporate Applications is an integral member of the Information Technology team, responsible for functional ownership, support, and improvement of non-ERP enterprise applications. The portfolio includes enterprise content management and collaboration platforms such as SharePoint, PowerApps, Power Automate, and Laserfiche, as well as third-party applications such as LetsSignIt, Exostar, Guidewheel, e-signature tools, visitor management systems, and other business platforms. The analyst works with business owners, vendors, and technical teams to understand requirements, configure and support applications, coordinate testing and releases, improve adoption, and maintain reliable documentation and governance. The role ensures application configurations, workflows, integrations, security, data, and business processes remain supportable and aligned with approved business and technical requirements. Responsibilities span requirements elicitation, application portfolio ownership, ECM and collaboration solutions, functional solution design and configuration, workflow and process improvement, application integration and data, security and governance, testing and validation, user acceptance and adoption, vendor and lifecycle management, project delivery, and documentation and knowledge transfer. AMI Metals describes itself as a supplier of aircraft-quality raw material products to the aerospace industry and a wholly owned subsidiary of Reliance, Inc. The company emphasizes employee safety, quality and continuous improvement, productivity, growth opportunities, collaboration, and knowledge sharing. The position has sedentary physical demands and involves sitting most of the time, with occasional standing and walking and other listed movements and sensory activities.

Requirements

Bachelor’s degree in Information Systems, Business, Computer Science, or a related field, or equivalent relevant experience.
Approximately 5 years of business systems analysis, enterprise application support, application implementation, or related experience.
Experience gathering requirements, analyzing business processes, writing functional specifications, and maintaining requirements traceability.
Experience supporting, configuring, or implementing enterprise business applications, ECM, collaboration, workflow, or SaaS platforms.
Experience coordinating functional, integration, regression, migration, and user-acceptance testing.
Strong understanding of application ownership, access, workflow, documentation, vendor coordination, release support, and user adoption.
Strong documentation, facilitation, communication, stakeholder-management, and problem-solving skills.
Ability to manage multiple applications and priorities, work independently, and collaborate with distributed business and technical teams.
Ability to identify business needs, analyze complex problems, evaluate solutions and tradeoffs, and follow up to ensure issues are resolved.
Ability to make informed decisions, gather input, escalate when appropriate, explain decision rationale, and consider impacts on stakeholders.
Ability to provide responsive service to internal and external customers, document issue status, and support continuous improvement.
Ability to understand company business processes and apply business knowledge to technology solutions.
Ability to demonstrate accountability, initiative, adaptability, collaboration, and effective communication across organizational levels.

Nice To Haves

Experience with Laserfiche, SharePoint Online, Microsoft 365 collaboration tools, Power Platform, or comparable ECM and workflow platforms.
Experience with third-party platforms such as LetsSignIt, Exostar, Guidewheel, e-signature tools, visitor-management systems, planning applications, or similar SaaS products.
Experience with metadata, taxonomy, search, forms, workflow, document management, records, retention, and ECM governance.
Experience with APIs, connectors, identity integrations, PowerShell, data migration, application reporting, or basic SQL.
Experience managing application vendors, licensing, renewals, upgrades, support cases, and product lifecycle activities.
Experience supporting manufacturing, distribution, warehouse, aerospace, regulated, or multi-site business operations.

Responsibilities

Elicit, document, validate, prioritize, and maintain traceability for business, functional, workflow, content, metadata, reporting, security, integration, compliance, and nonfunctional requirements.
Own and support a portfolio of non-ERP enterprise applications; maintain application inventories and information on business ownership, vendors, licensing, integrations, security, support models, renewals, and lifecycle status.
Triage application issues, reproduce problems, document findings, coordinate resolution, and assess vendor releases, upgrades, roadmap changes, and new capabilities.
Configure or support Laserfiche repositories, folders, metadata, templates, search, forms, workflows, records, permissions, and retention capabilities.
Design and support SharePoint sites, libraries, lists, metadata, permissions, navigation, content structures, and collaboration solutions.
Apply content-management practices such as taxonomy, naming, search, versioning, retention, and governance; coordinate document migration, cleanup, validation, and user adoption as needed.
Translate approved requirements into functional designs and sustainable configurations for application features, workflows, forms, notifications, integrations, reports, security, and user experiences.
Evaluate standard platform capabilities and account for usability, security, data quality, supportability, scalability, licensing, cost, upgrades, and dependencies when designing solutions.
Document current- and future-state processes; identify manual work, delays, duplicate data entry, inconsistent practices, control gaps, and automation or standardization opportunities.
Design or coordinate workflows, forms, notifications, routing, approvals, and integrations; validate process exceptions, rework, escalation, audit, and support needs.
Define and support functional requirements for data exchanges, including interfaces, mappings, business rules, timing, exceptions, and reconciliation; coordinate integration testing and issue resolution.
Research application and integration issues using reporting, exports, queries, audit logs, or platform tools, and identify data-quality, metadata, permission, identity, and mapping problems.
Support access, privacy, records, retention, and application governance; coordinate access and license reviews, audit evidence, remediation, and escalation of material risks.
Develop test strategies, scenarios, scripts, expected results, and traceability; coordinate test data, environments, participants, dependencies, and defect management.
Execute or support functional, integration, regression, migration, security, and user-acceptance testing; document results, defects, retesting, and disposition, and confirm requirements before release acceptance.
Coordinate user-acceptance testing and develop or coordinate training materials, work instructions, guides, FAQs, release notes, and application communications.
Support end users, application owners, site champions, and support teams; monitor adoption, feedback, recurring questions, workarounds, and support patterns and recommend improvements.
Coordinate vendors, support cases, demonstrations, technical reviews, implementation activities, upgrades, renewals, licensing, product lifecycle activities, and issue resolution.
Estimate and manage assigned analysis and delivery work; communicate progress, risks, issues, decisions, dependencies, and scope changes, and support release readiness, deployment, stabilization, and transition to support.
Maintain documentation for requirements, processes, designs, configurations, workflows, integrations, security, testing, decisions, ownership, support procedures, vendor information, releases, and known limitations.
Coordinate knowledge transfer, backup coverage, cross-training, and consistent documentation practices across the application portfolio.
Provide customer service by responding to reported issues, meeting response timelines based on severity, and documenting concise and accurate status information in ServiceNow.
Collaborate with business and technical teams, vendors, shared services, and geographically distributed colleagues throughout application delivery and support.