Business Systems Analyst I - Information Technology

Pima County • Tucson, AZ

4d • Onsite

About The Position

Pima County’s Information Technology Department is seeking a Business Systems Analyst I to join its Customer Service Delivery Model team, supporting public works departments. The role involves coordinating across the IT department and working with technical and non-technical staff to analyze business processes, communicate with users and leadership, and support the implementation of processes and applications. This is an in-office position in Tucson, Arizona; remote work is not available. The department cannot provide visa sponsorship for this position.

The successful candidate is self-motivated, thorough and detail-oriented, enthusiastic, committed to learning, and able to work effectively with technical specialists, business specialists, and customers. The position offers an opportunity to apply and develop skills in a team environment while supporting Pima County government.

The classification’s essential functions are illustrative and may vary according to departmental needs. The analyst works with county department or elected-official subject matter experts to understand their operations; researches and documents hardware and software supporting those operations; identifies technology-related operational improvements; and communicates proposed technology changes to technical teams or third-party vendors. The analyst also coordinates requirements and business cases, provides leadership with status updates, applies project management methods, negotiates solutions to technical, process, and priority conflicts, and contributes to technical solutions for larger projects or multiple departments.

Minimum qualifications are a high school diploma or equivalent and two years of experience in computer hardware or software support, business analysis, or data analysis. Relevant education from an accredited college or university may substitute for experience. A valid driver license is required when applying, and a valid Arizona driver license is required at appointment. The successful applicant is subject to a 39-month DOT motor vehicle record review and a post-offer, pre-employment background screening.

Requirements

• High school diploma or equivalent.
• Two years of experience in computer hardware or software support, business analysis, or data analysis; relevant education from an accredited college or university may be substituted.
• Valid driver license at the time of application.
• Valid Arizona driver license at the time of appointment.
• Subject to a 39-month DOT Motor Vehicle Record review to determine suitability to operate county vehicles.
• Subject to post-offer, pre-employment background screening, including verification of work history, education, and criminal conviction history.
• Able to communicate clearly verbally and in writing.
• Able to remain in a stationary position 50% of the time.
• Able to perform repetitive wrist, hand, and/or finger movements.

Nice To Haves

• Experience in business process and/or requirements analysis.
• Experience with collaboration tools such as online meeting suites, Microsoft Office Teams, SharePoint, shared folders, surveys, websites, shared calendars, and knowledge bases.
• Experience supporting ITD, including learning new disciplines and skills to assist the team.
• Experience prioritizing multiple tasks, staying organized, and meeting deadlines.

Responsibilities

• Engage with county department or elected-official subject matter experts to understand how their entities operate and deliver on their missions.
• Research and document the technical hardware and software tools that support departmental and elected-official business operations.
• Identify and document operational improvements that could result from technology changes.
• Communicate proposed technology changes to technical teams or third-party vendors using requirements documents, work-management items, visual representations, and oral presentations.
• Coordinate requirements definition and the business case for change with department or elected-official subject matter experts.
• Provide oral and written status updates to leadership.
• Apply project management techniques, including Agile and Waterfall, to support effective delivery of technical solutions.
• Negotiate viable resolutions to technical, process, and priority conflicts.
• Contribute as a team member to technical solutions on larger projects or across multiple departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED