Business Systems Analyst - Technology

Ameriprise Financial Services, LLC • Columbus, OH

3d • $71,300 - $98,100 • Hybrid

About The Position

Ameriprise Financial is seeking a collaborative, technology-savvy Business Systems Analyst to act as a liaison between business and IT organizations. The role provides technical solutions that meet user needs and improve business performance, supports business requirements analysis and troubleshooting as part of a project team, documents clear requirements, participates in testing and issue resolution, supports implementation validation, and helps develop procedural documentation and user manuals.

The position focuses on supporting advisor practices and business partners through relationship management, technology adoption, continuous improvement, and incident management. It is primarily virtual, but candidates must reside in the Columbus, Ohio area or be able to commute to the Columbus office as needed. The company’s general in-office policy is at least four days per week, with flexibility to work from home one day per week; role-specific expectations will be discussed during hiring.

Requirements

• Bachelor’s degree or equivalent, with a focus in Business, Computer Science, Information Technology, or a related field; equivalent work experience may be considered.
• Three to five years of experience in incident management, including hardware, software, and network configuration and incident management support, or equivalent relevant experience.
• Three or more years of demonstrated experience eliciting, translating, and documenting business and functional requirements.
• Excellent written, verbal, and presentation skills, including the ability to communicate technical information in non-technical terms.
• Excellent organizational and time-management skills, particularly when managing changing or competing priorities.
• Expert-level customer service and support skills, including the ability to anticipate, analyze, and resolve technical problems proactively.
• Must have valid U.S. work authorization that does not now or in the future require visa sponsorship.
• Must reside in the Columbus, Ohio area or be able to commute to the Columbus office for meetings, collaboration, and business needs.
• Up to 20% travel required.

Nice To Haves

• Working knowledge of Microsoft technologies, including Windows, Microsoft 365, Azure Active Directory, and Power BI; relevant certifications are a plus.
• General understanding of networking, information security, cloud computing, and artificial intelligence, and their practical application in a business environment.
• Experience implementing and documenting technology solutions that support business operations, security and compliance initiatives, audits, and third-party relationships.

Responsibilities

• Build trust and credibility with advisor practices and business partners; take ownership of needs and issues, respond promptly, and drive solutions through resolution.
• Champion initiatives that increase advisor productivity and adoption of Ameriprise technology.
• Develop operational playbooks and documentation, and provide subject matter expertise to support technology implementations.
• Analyze technology trends, recurring support issues, and practice needs to identify challenges and improvement opportunities; translate findings into actionable recommendations and scalable solutions.
• Provide end-to-end oversight of critical technology incidents and coordinate support teams to meet service restoration targets.
• Collaborate with technology teams to develop corrective actions or workarounds for incidents.
• Establish action plans to address recurring issues, including escalation and effective hand-off to other teams as needed.
• Ensure compliance with incident management processes, procedures, and regulatory requirements.
• Assist with analysis of business requirements, problem-solving, and troubleshooting as part of project teams.
• Capture and document clear, concise requirements; participate in testing and issue resolution; support implementation validation; and facilitate development of procedural documentation and user manuals.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may be available in the form of bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level