Business Systems Analyst
Glidewell Dental•Irvine, CA
•$33 - $40
About The Position
The Business Systems Analyst supports business-critical applications by collaborating with end users, Product Owners, and Agile Scrum development teams. The role helps deliver project updates, troubleshoot and resolve production issues, support deployments, and improve applications through feedback and ongoing development. It also provides user and technical support, maintains documentation, and helps cross-train the next level of support.
Requirements
- Bachelor’s degree in Computer Science or Engineering.
- At least two years of experience in Applications Support, QA testing, or Software Development.
Nice To Haves
- Master’s degree.
Responsibilities
- Assign and escalate bugs to Product Owners.
- Engage with end users to validate updates.
- Collaborate with Product Owners in an Agile environment to meet project deadlines.
- Facilitate deployments and automate test procedures in QA and production environments.
- Provide technical assistance; write and maintain user documentation; and train and support users.
- Prepare technical support information by collecting, analyzing, and summarizing information and trends.
- Serve as a subject matter expert for business-critical applications and identify and troubleshoot issues quickly.
- Collaborate with Agile Scrum development teams to identify and resolve production issues.
- Provide feedback to Agile Scrum Product Owners on application improvements.
- Monitor and follow up with Agile Scrum Product Owners on backlog item status.
- Cross-train the next level of support on applications and business workflows.
- Participate in testing and debugging during pre-deployment and post-deployment stages.
- Create and execute automated test cases based on project requirements.
- Participate in daily Scrum team meetings with developers and Product Owners to discuss project goals and status.
- Implement Agile practices including iterative development, test-driven development (TDD), continuous integration, and continuous deployment.
- Participate in ongoing development, patching, and updating of released products through the Agile process.
- Perform other related duties and projects as business needs require and at management's direction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
