Business Systems Analyst I - Information Technology

Pima County • Tucson, AZ

1d • $59,384 - $83,116 • Onsite

About The Position

The Information Technology Department is seeking a Business Systems Analyst I to join its Customer Service Delivery Model team, supporting public works departments of Pima County. The role works closely with technical and non-technical resources across IT to analyze business processes, communicate with IT teams and non-technical users and leaders, and support the implementation of processes and applications. The successful candidate is self-motivated, detail-oriented, enthusiastic, eager to learn, and able to work effectively with technical specialists, business specialists, and customers.

This is an in-office position in Tucson, Arizona, and cannot be performed remotely. The department is unable to provide visa sponsorship. The role is classified, job classification 5451, salary grade 12. The hiring range is $59,384–$71,240 annually, and the full pay range is $59,384–$83,116 annually. A valid driver license is required at application; a valid Arizona driver license is required at appointment. The position is subject to a driving-record review and pre-employment background screening.

Requirements

• High school diploma or equivalent and two years of experience in computer hardware or software support, business analysis, or data analysis; relevant education from an accredited college or university may be substituted.
• Valid driver license at the time of application.
• Valid Arizona driver license at the time of appointment.
• Ability to communicate clearly, verbally and in writing.
• Ability to work in an office and remain in a stationary position for 50% of the time.

Nice To Haves

• Experience in business process analysis and/or requirements analysis.
• Experience with collaboration tools such as online meeting suites, Microsoft Teams, SharePoint, shared folders, surveys, websites, shared calendars, and knowledge bases.
• Experience supporting ITD, including learning new disciplines and skills to assist the team.
• Experience prioritizing multiple tasks, staying organized, and meeting deadlines.

Responsibilities

• Engage with Pima County department or elected official subject matter experts to understand how their entity operates and delivers on its mission.
• Research and document the technical tools, including hardware and software, that support business operations.
• Identify and document operational improvements that could result from technology changes.
• Communicate proposed technology changes to technical teams and third-party vendors for design, development, and deployment using requirements documents, work-management items, visual representations, and oral presentations.
• Coordinate requirements definition and business cases for change with department or elected official subject matter experts.
• Provide oral and written status updates to leadership.
• Use project management approaches, including Agile and Waterfall, to support efficient and effective delivery of technical solutions.
• Negotiate viable solutions to technical, process, and priority conflicts.
• Contribute as a team member to technical solutions for larger projects and multiple departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED