Business Systems Analyst

Ethos Life
·
Posted: 
July 31, 2023
·
Remote
Job Commitment
Full-time
Job Commitment
Mid Level
Job Function
Dev & Engineering
Salary
N/A
Job Commitment
Full-time
Experience Level
Mid Level
Workplace Type
Remote
Job Function

This job is closed

We regret to inform you that the job you were interested in has now been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

About the position

The Business System Analyst will be responsible for providing support for Salesforce and integrated apps, working closely with Sales, Customer Success, and other cross-functional teams. They will handle user inquiries, troubleshoot issues, and ensure the smooth operation of business processes. The ideal candidate should have strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration. They will also collaborate with stakeholders to gather requirements, identify system enhancement opportunities, and propose effective solutions to meet business objectives.

Responsibilities

  • Perform basic Salesforce administrative tasks, including user management, profile configuration, and security settings.
  • Create and maintain Salesforce reports, dashboards, and basic flows to support business needs.
  • Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities.
  • Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems.
  • Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce.
  • Understand business priorities and effectively prioritize tasks and requests.
  • Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives.
  • Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management.
  • Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities.
  • Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities.
  • Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons.
  • Conduct gap analysis to identify areas of improvement and propose effective solutions to meet business objectives.
  • Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests.
  • Collaborate with development teams, track ticket progress, and ensure timely resolution of issues.

Requirements

  • Proven experience as a Business Systems Analyst or similar role
  • Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices
  • Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools)
  • Experience with at least two Sales and/or Customer Success Operations tools
  • Excellent analytical and problem-solving skills
  • Exceptional communication and interpersonal skills
  • Ability to manage stakeholders effectively and navigate challenging situations
  • Detail-oriented with a focus on accuracy and quality
  • Strong organizational skills

Benefits

  • Competitive hourly pay range ($36.00 - $57.00)
  • Base salary compensation
  • Opportunity for bonuses and equity
  • Comprehensive benefits package (details can be found at https://www.ethoslife.com/careers/)
  • Inclusive and diverse workplace
  • Equal opportunity employer
  • Multicultural environment
  • No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
  • Consideration for employment for qualified applicants with arrests and conviction records

Job Application Resources

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Ethos Life

Ethos Life is a modern insurance company that provides ethical life insurance.
Location
San Francisco, CA
Company Size
251-500
Workplace Type
Industries
Finance
Financial Services
FinTech
Insurance
InsurTech
Open Roles
15
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Ethos Life

Ethos Life is a modern insurance company that provides ethical life insurance.
Company Overview

Ethos Life is a modern insurance company that provides ethical life insurance.

Benefits
  • Compensation details listed in US role postings reflect the base salary only, and do not include applicable bonus, equity, or benefits
  • Further details of US benefits can be found at https://www.ethoslife.com/careers/
  • Ethos is an equal opportunity employer who values diversity and inclusion
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