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About the position
The Business System Analyst will be responsible for providing support for Salesforce and integrated apps, working closely with Sales, Customer Success, and other cross-functional teams. They will handle user inquiries, troubleshoot issues, and ensure the smooth operation of business processes. The ideal candidate should have strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration. They will also collaborate with stakeholders to gather requirements, identify system enhancement opportunities, and propose effective solutions to meet business objectives.
- Perform basic Salesforce administrative tasks, including user management, profile configuration, and security settings.
- Create and maintain Salesforce reports, dashboards, and basic flows to support business needs.
- Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities.
- Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems.
- Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce.
- Understand business priorities and effectively prioritize tasks and requests.
- Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives.
- Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management.
- Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities.
- Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities.
- Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons.
- Conduct gap analysis to identify areas of improvement and propose effective solutions to meet business objectives.
- Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests.
- Collaborate with development teams, track ticket progress, and ensure timely resolution of issues.
- Proven experience as a Business Systems Analyst or similar role
- Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices
- Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools)
- Experience with at least two Sales and/or Customer Success Operations tools
- Excellent analytical and problem-solving skills
- Exceptional communication and interpersonal skills
- Ability to manage stakeholders effectively and navigate challenging situations
- Detail-oriented with a focus on accuracy and quality
- Strong organizational skills
- Competitive hourly pay range ($36.00 - $57.00)
- Base salary compensation
- Opportunity for bonuses and equity
- Comprehensive benefits package (details can be found at https://www.ethoslife.com/careers/)
- Inclusive and diverse workplace
- Equal opportunity employer
- Multicultural environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
- Consideration for employment for qualified applicants with arrests and conviction records
Dev & Engineering
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