Business Systems Analyst

The Business System Analyst role at Ethos involves providing support for Salesforce and integrated apps, as well as maintaining the Salesforce org and supporting end users. The ideal candidate should have strong analytical skills, excellent communication abilities, and a solid understanding of Salesforce administration. Responsibilities include performing Salesforce administrative tasks, creating and maintaining reports and dashboards, collaborating with cross-functional teams, providing support to end users, and managing relationships with stakeholders. The role requires prioritizing tasks and requests, analyzing business requirements, and identifying system enhancement opportunities.

• Perform basic Salesforce administrative tasks, including user management, profile configuration, and security settings.
• Create and maintain Salesforce reports, dashboards, and basic flows to support business needs.
• Collaborate with cross-functional teams to configure and customize Salesforce features and functionalities.
• Provide prompt and efficient support to end users regarding Salesforce usage, troubleshooting issues, and resolving technical problems.
• Serve as a primary point of contact for user inquiries, clarifications, and escalations related to Salesforce.
• Understand business priorities and effectively prioritize tasks and requests.
• Determine when to say no or recommend alternative solutions based on feasibility, resource constraints, or alignment with business objectives.
• Engage and manage relationships with stakeholders at all levels, including business users, IT teams, and management.
• Collaborate with stakeholders to understand their needs, gather requirements, and ensure alignment between business goals and system capabilities.
• Analyze business requirements and collaborate with stakeholders to identify system enhancement opportunities.
• Evaluate potential solutions, assess their feasibility, and present comprehensive analyses of pros and cons.
• Conduct gap analysis to identify areas of improvement and propose effective solutions to meet business objectives.
• Create and manage Jira tickets for Salesforce-related issues, enhancements, and change requests.
• Collaborate with development teams, track ticket progress, and ensure timely resolution of issues.

• Proven experience as a Business Systems Analyst or similar role
• Knowledge of Salesforce Sales and Service Cloud administration, configuration, data structures, object relationships, and best practices
• Proficiency in data import tools and techniques within Salesforce (e.g., Salesforce Data Import Wizard, Data Loader, or third-party tools)
• Experience with at least two Sales and/or Customer Success Operations tools
• Excellent analytical and problem-solving skills
• Exceptional communication and interpersonal skills
• Ability to manage stakeholders effectively and navigate challenging situations
• Detail-oriented with a focus on accuracy and quality
• Strong organizational skills

• Competitive salary range ($36.00 - $57.00 per hour)
• Opportunity to work remotely (LI-Remote)
• Comprehensive benefits package (not specified, but can be found at https://www.ethoslife.com/careers/)
• Opportunity to work with industry-leading investors (General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, Jay-Z, Kevin Durant, Robert Downey Jr, and others)
• Opportunity to work for a fast-growing company
• Opportunity to make a positive impact by protecting families
• Collaborative and cross-functional work environment
• Opportunity to work with cutting-edge technology and data science
• Opportunity for professional growth and development
• Inclusive and diverse workplace culture
• Equal opportunity employer
• Emphasis on work-life balance
• Opportunity to work with a full-stack technology platform
• Opportunity to work with Salesforce and other business systems
• Opportunity to work with stakeholders at all levels
• Opportunity to contribute to system enhancement and improvement
• Opportunity to work with Jira for issue tracking and resolution
• Opportunity to work with telephony integrations with Salesforce (preferred)
• Opportunity to work with data management and visualization tools (preferred)
• Opportunity to complete Trailhead Superbadges (preferred)