Business Support Specialist

Parkland Health

22h

About The Position

Performs clerical work covered by standing instructions and requiring general knowledge of department or hospital procedures. The role provides routine clerical and customer support, including handling calls and visitors, managing mail and office supplies, maintaining and filing information, and preparing standardized forms and correspondence. The position also supports improvements to work processes and customer satisfaction, stays current with procedures and relevant developments, and follows applicable rules, regulations, policies, laws, guidelines, and program requirements. Responsibilities may vary by assigned role, and other duties may be assigned.

Requirements

One year of clerical experience.
Ability to demonstrate general clerical skills.
Ability to type.
Ability to communicate effectively with patients, visitors, and hospital staff.

Responsibilities

Answer telephone calls, take messages, route calls, and provide standard information to callers.
Pick up, sort, and deliver mail.
Monitor office supplies and place orders to maintain required levels.
Receive information from various sources and maintain it in standard form.
Classify and accurately file materials in a simple serial classification system, and index routine materials according to standing instructions or precedent.
Maintain document files; post, date, and archive information to ensure accuracy; and distribute material at established times or through predetermined channels.
Type standardized forms, routine correspondence, and reports.
Greet incoming visitors, exchange information, and take appropriate standardized action to ensure contacts are made.
Identify opportunities to improve work processes and internal and external customer satisfaction, make recommendations to a supervisor, and implement or monitor results as appropriate.
Stay abreast of procedure changes and relevant developments, and integrate knowledge into current work practices.
Attend in-house seminars and other relevant seminars or workshops, read internal publications and professional journals, participate in professional organizations, and maintain certification or licensure as applicable.
Maintain positive working relationships with coworkers to support efficient work processes.
Maintain knowledge of applicable rules, regulations, policies, laws, guidelines, accreditation requirements, and health-plan requirements; develop effective internal controls and seek guidance as needed.