Business Support Specialist

ABM•San Diego, CA

About The Position

The Business Support Specialist maintains a safe, functional, welcoming, and well-maintained property while providing responsive support to the client and its visitors. The role combines front-desk service, facilities coordination, event assistance, administrative tasks, and support for building safety and security protocols. The specialist monitors building conditions, coordinates with vendors, and triages maintenance or safety issues through the company’s ticketing system, helping ensure the property meets client expectations and safety and quality standards. Responsibilities include greeting guests and supporting access and badging, conducting conference-room and shared-desk checks, reporting meeting-equipment issues, maintaining signage and office supplies, supporting new-hire tours, and assisting with events and last-minute requests. The specialist also supports calendar management, data entry, visitor and contractor escorts, emergency maintenance response, and accurate maintenance documentation. The position requires strong communication, organization, attention to detail, and the ability to multitask in a fast-paced, high-traffic environment.

Requirements

High school diploma or equivalent.
Proven experience in reception, Google Suites, CMMS systems, high-client-expectation environments, concierge services, and events, preferably in an office setting.
Ability to multitask in high-traffic environments.
Ability to maintain badge stock, follow badging and security procedures, and provide permanent or temporary badges as needed.
Understanding of building systems, including HVAC, lighting, access control, and intense security protocols.
Experience with preventive maintenance concepts.
Ability to lift heavy objects, work in various weather conditions, and stand or walk for extended periods.

Nice To Haves

Experience with CMMS systems and Google Suites.
Experience in an office setting.

Responsibilities

Provide a warm, professional front-desk presence and assist with access, vendor escorts, and badging issues.
Conduct conference-room rounds to check lighting, meeting equipment, furniture, and supplies.
File tickets for malfunctioning meeting equipment.
Update and replace building signage as needed on a weekly basis.
Support new-hire tours, showcase the property, and answer site-related questions.
Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies.
Provide timely and courteous event support, including setup of decor, food and beverages, furniture, supplies, desk power, meeting equipment, signs, and janitorial support; adapt to last-minute changes or requests.
Maintain inventory of event supplies.
Set up desks according to client-provided standards and perform daily checks and resets of shared desks.
Assist teams with monitor, cord, or audiovisual issues.
Support badge access by activating badges, creating access tickets, managing temporary badge extensions, ensuring personnel have proper access, and resolving access issues.
Assist with calendar management, ordering office or facility supplies, data entry, spreadsheet updates, and visitor and contractor escorts.
Be on call for emergency maintenance issues and respond promptly.
Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history.
Identify and report facilities issues during rounds, including signage concerns, safety hazards, spills, damage, and outages.