Business Support Specialist

JD.com•Fontana, CA

About The Position

The Business Support Specialist supports JINGDONG Logistics’ warehouse operations, helping maintain efficient day-to-day business processes and deliver an excellent customer experience. The role involves operational administration, workforce coordination, data and reporting, cross-functional communication, process improvement, and customer feedback resolution. The position is based in Fontana, California, is full-time, and pays $20.00–$25.00 per hour plus an annual performance bonus.

Requirements

Associate’s degree or above; all majors are welcome.
Proficiency in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
Strong communication, coordination, problem-solving, and learning abilities.
Detail-oriented and responsible, with the ability to work effectively in a team environment.
Ability to thrive in a fast-paced environment and manage multiple priorities under pressure.

Nice To Haves

A degree in Business Administration, Operations Management, Computer Science, or a related field is preferred.
At least one year of experience in operations support or a related role is preferred.

Responsibilities

Support daily operational activities, including data entry, information verification, and document management.
Assist with coordinating and managing third-party workforce resources.
Collect, organize, and analyze operational data and prepare reports to support business decisions.
Coordinate cross-functional communication and collaboration to resolve operational issues and keep projects on schedule.
Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
Complete additional tasks and projects assigned by management.