Business Support Specialist

Parkland Health•Parkland, WA

4d•Onsite

About The Position

Performs clerical work under standing instructions that requires general knowledge of department or hospital procedures. The position is on-site and full-time, working nights from 10:45 p.m. to 7:15 a.m., Monday through Friday. Specific certification requirements apply to positions in Patient Transportation and the In-Patient Discharge Lounge. Responsibilities may vary depending on the assigned role, and other duties may be assigned.

Requirements

One year of clerical experience.
Ability to demonstrate general clerical skills.
Ability to type.
Ability to communicate effectively with patients, visitors, and hospital staff.
For positions in 62040-Patient Transportation and 82520 In-Patient Discharge Lounge: Child Passenger Safety Certification within one year of hire and/or placement in the job.
For positions in 62040-Patient Transportation and 82520 In-Patient Discharge Lounge: Current Heartsaver CPR course completion card within 90 days of hire and/or placement in the job, from the American Heart Association, American Red Cross, Rescuer, or Military Training Network.

Responsibilities

Answers telephone calls, takes messages, routes calls, and provides standard information to callers.
Picks up, sorts, and delivers mail.
Monitors office supplies and places orders to maintain required levels.
Receives information from various sources and maintains it in standard form.
Classifies and accurately files materials in a simple serial classification system and indexes routine materials according to standing instructions or precedent.
Maintains document files.
Posts, dates, and archives information to ensure accuracy.
Distributes material at established times or through predetermined channels.
Types standardized forms, routine correspondence, and reports.
Greets visitors, exchanges information, and takes standardized actions to ensure contacts are made.
Identifies opportunities to improve work processes and internal and external customer satisfaction, and makes recommendations to a supervisor.
Keeps abreast of procedural changes to ensure quality service.
Attends in-house seminars, reads internal publications, and applies knowledge gained to current work practices.
Maintains positive working relationships with coworkers to support efficient work processes.
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines affecting the clerical area.
Develops effective internal controls to promote adherence to applicable laws and accreditation requirements, and federal, state, and private health plan requirements.
Seeks advice and guidance as needed to ensure proper understanding.
Implements and monitors improvement recommendations as appropriate in support of department and Parkland goals.
Keeps abreast of developments, advancements, and trends in the field through seminars or workshops, professional journals, professional organizations, and/or maintaining certification or licensure.