Business Support Specialist

Parkland Health•Parkland, FL

6d•Onsite

About The Position

Performs clerical work covered by standing instructions and requiring general knowledge of department or hospital procedures. The role supports office operations through routine communication, information handling, filing, correspondence, visitor reception, and maintaining supplies. Duties and applicable certification requirements may vary depending on the assigned role.

Requirements

At least one year of clerical experience.
Ability to demonstrate general clerical skills.
Ability to type.
Ability to communicate effectively with patients, visitors, and hospital staff.

Responsibilities

Answers telephone calls, takes messages, routes calls, and provides standard information to callers.
Picks up, sorts, and delivers mail.
Monitors office supplies and places orders to maintain required levels.
Receives information from various sources and maintains it in standard form.
Classifies and accurately files materials in a simple serial classification system, and indexes routine materials according to standing instructions or precedent.
Maintains document files; posts, dates, and archives information; and distributes materials at established times or through predetermined channels.
Types standardized forms, routine correspondence, and reports.
Greets incoming visitors, exchanges information, and takes standardized action to ensure contacts are made.
Identifies opportunities to improve work processes and internal and external customer satisfaction, makes recommendations to a supervisor, and implements and monitors results as appropriate.
Keeps abreast of procedural changes and developments in the field through seminars, workshops, internal publications, professional journals, professional organizations, or maintaining certification or licensure, and applies relevant knowledge to current work practices.
Maintains positive working relationships with coworkers to support efficient work processes.
Maintains knowledge of applicable rules, regulations, policies, laws, guidelines, accreditation requirements, and health-plan requirements; develops effective internal controls to support compliance and seeks advice or guidance as needed.