Business Solutions Manager

RoundPoint Mortgage Servicing • Fort Mill, SC

2d

About The Position

The Business Solutions Manager is responsible for creating, operating, iterating, and managing key enterprise systems within RoundPoint’s mortgage operations. The role sets the strategic direction for technology solutions and oversees the sourcing, administration, and technical operation of systems used by customers and internal operations. The manager works with internal and external stakeholders to set goals, identify solutions, and establish external relationships that provide value. The position reports to the SVP of Enterprise Systems and Solutions and works closely with business leaders, clients, vendors, and other organizational groups.

Requirements

• Bachelor’s degree in IT, computer science, business, finance, or a related field.
• Technical or operational leadership experience in a mortgage servicing or lending environment.
• Experience managing large-scale projects and service providers.
• Track record of delivering quantifiable organizational results, including analyzing opportunities and risks, developing and executing action plans, and delivering results.
• Ability to recruit, build, develop, and lead teams comprising diverse skilled resources in a directly managed environment.
• Ability to identify, collect, and analyze operational performance data, market research data, and related data to improve performance and recommend system changes.
• Ability to manage projects on time and on budget involving multiple service providers and internal and external stakeholders.
• Expertise in consensus-building and relationship-building with internal and external stakeholders.
• Excellent written, presentation, and oral communication skills.

Responsibilities

• Own and serve as the subject matter expert for the technological aspects of key operational systems of record, including core loan servicing systems, default platforms, imaging platforms, correspondence platforms, and SBX.
• Partner with stakeholders and provide coverage for solutioning, creating, maintaining, supporting, testing, implementing, and operating vendor-provided and internally developed technical systems.
• Ensure seamless integration between enterprise applications and third-party vendors.
• Lead the Business Solutions process for managing, operating, securing, and performing day-to-day technical functions for key systems of record.
• Establish, maintain, and report on system-performance SLAs for internal and vendor-provided technology solutions.
• Lead business solutions initiatives throughout their lifecycle to support revenue opportunities and expense savings.
• Manage requests and responses for information from potential clients, auditors, regulatory agencies, and product providers regarding services provided to and from RoundPoint.
• Serve as the primary liaison with external partnerships and vendors, establishing relationships and maintaining them throughout the system lifecycle.
• Develop an understanding of customer behaviors and needs to support the development of new product offerings.
• Partner with IT leadership to create roadmaps based on senior leadership’s goals and priorities.
• Work with internal stakeholders to develop and implement training for personnel who assist customers with questions about product offerings, and collaborate across the organization to evolve the product line.
• Collaborate with and oversee IT program and project managers, ensuring programs document scope, budget, risks, and business requirements.
• Prepare regular executive updates on solutions in process for IT and general leadership and management teams.
• Serve as a subject matter expert on compliance in key systems and partner with compliance groups to maintain RoundPoint’s commitment to compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager