Business Solutions Operations Manager

MedImpact Healthcare Systems, Inc. • San Diego, CA

8d • $102,260 - $178,955 • Onsite

About The Position

The Business Operations Manager serves as a business and technical liaison among Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders. The role supports assigned business needs, issues, and initiatives, including client implementations, eligibility and claims processing, operational and production matters, regulatory or enterprise initiatives, data-related concerns, and other business or technical projects. The manager works with relevant parties to understand needs, assess impacts and solution options, coordinate activities, and advance matters toward resolution. The role keeps stakeholders informed about status, decisions, risks, dependencies, and timelines that may affect client commitments, business operations, compliance, or organizational objectives, and uses applicable systems and tools to document and monitor work.

The position requires strong cross-functional collaboration, business and technical analysis, stakeholder relationship-building, and coordination of practical, scalable solutions. It also supports process improvement and assigned client, operational, regulatory, product, implementation, and enterprise initiatives. There are no supervisory responsibilities. The position is based on-site at the San Diego Headquarters or another company location; remote work may be permitted with management approval based on business requirements. Domestic travel may be up to 10%. Typical core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but the role requires flexibility to work beyond traditional hours, including nights, weekends, or holidays as needed.

Requirements

• Bachelor of Science or Bachelor of Arts degree and 9+ years of experience, or an equivalent combination of education and experience.
• Six years of subject-matter expertise in respective areas.
• Advanced proficiency with Microsoft 365 applications and platforms, including collaboration, productivity, reporting, knowledge management, and AI-enabled business solutions.
• Excellent written and oral communication, organization and prioritization, decision-making, problem analysis and resolution, negotiation, team-building, and leadership skills.
• Ability to lead and collaborate across teams, overcome obstacles, and deliver projects on time and within budget.
• Delivery-focused, flexible, and creative approach.
• Well-developed facilitation and collaboration skills, including ability to guide cross-functional teams through resolution.
• Thorough understanding of business process analysis and business requirements definition.
• Ability to use process-mapping techniques.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; apply logical or scientific thinking to a wide range of problems.
• Ability to apply mathematical concepts including fractions, percentages, ratios, proportions, basic algebra, and geometry to practical situations.
• Ability to make effective and persuasive speeches and presentations on complex or controversial topics and to present information and respond to questions from managers, clients, customers, and the public.
• Ability to meet attendance and workplace expectations, follow directions and procedures, comply with corporate policies, accept constructive criticism, establish goals, and demonstrate initiative and commitment.
• Ability to work the hours required to complete responsibilities and meet deadlines, including beyond traditional hours and nights, weekends, or holidays as required.
• Ability to travel domestically up to 10% of the time.
• Ability to perform the stated physical functions, including occasional lifting or moving of up to 25 pounds and maintaining close visual acuity, adequate color vision, and depth perception.

Nice To Haves

• Working knowledge of MedImpact ecosystem applications and business functions, including application programming interfaces (APIs).
• Certificates, licenses, and registrations are not required.

Responsibilities

• Proactively engage stakeholders regarding assigned business and technical needs, issues, and initiatives.
• Work with business and functional stakeholders to understand organizational and client structures, operational needs, priorities, and key contacts.
• Work directly with internal and external stakeholders to understand business and technical needs or issues.
• Develop or recommend practical, scalable solutions; provide strategic perspective; translate organizational objectives into actionable solutions; and lead and coordinate efforts toward resolution.
• Record and maintain an inventory of assigned needs, issues, initiatives, decisions, and action items in applicable business systems.
• Work independently with business and technical subject-matter experts and internal or external stakeholders to resolve assigned business, operational, client, or technical matters.
• Build effective stakeholder relationships to support client commitments, operational effectiveness, and successful outcomes; provide guidance, mentorship, and knowledge sharing to support team development and organizational capability.
• Assist with coordination of relationships with clients, vendors, business partners, and other third parties, where applicable.
• Provide leaders and stakeholders with strategic insight and visibility into assigned matters, including risks, decisions, dependencies, actions, and timelines.
• Navigate business and technical issues and competing priorities, driving collaboration, alignment, decision-making, accountability, and resolution.
• Adapt working schedules to meet client and business needs.
• Identify and support process improvements in efficiency, quality, communication, governance, and operational readiness, including responsible evaluation and use of emerging technologies such as AI-enabled tools.
• Support assigned client, operational, regulatory, product, implementation, and enterprise initiatives by analyzing business needs, evaluating impacts, documenting requirements, and coordinating appropriate business solutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Paid time off
• Company-paid holidays
• Incentive compensation
• 401(k) with company match
• Life insurance
• Disability insurance
• Tuition reimbursement
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior