Business Solutions Operations Manager

MedImpact • San Diego, CA

6d • Onsite

About The Position

The Business Operations Manager serves as a business and technical liaison among Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders. The role addresses assigned business needs, issues, and initiatives, including client implementations, eligibility and claims processing, operational and production issues, regulatory and enterprise initiatives, data concerns, and other business or technical projects. The manager works with appropriate parties to understand needs, evaluate impacts and solution options, coordinate activities, and drive matters toward resolution.

The position coordinates across departments to keep stakeholders informed of status, decisions, risks, dependencies, and timelines affecting client commitments, business operations, compliance, or organizational objectives. It uses applicable business systems and tools to create, monitor, maintain, and document assigned issues, initiatives, decisions, and resolutions. The role has no supervisory responsibilities and requires flexibility to meet client and business needs, including work beyond traditional hours when necessary. It is based on-site at the San Diego Headquarters or another company location, with remote work possible with management approval based on business requirements, and requires domestic travel up to 10%.

Requirements

• BS/BA and 9 or more years of experience, or an equivalent combination of education and experience.
• Six years of subject-matter-expert experience in the respective areas.
• Advanced proficiency with Microsoft 365 applications and platforms, including collaboration, productivity, reporting, knowledge management, and AI-enabled business solutions.
• Excellent written and oral communication, organization and prioritization, decision-making, problem analysis and resolution, negotiation, team-building, and leadership skills.
• Proven ability to lead and contribute as a team player and to deliver projects on time and within budget.
• Delivery-focused, flexible, and creative approach.
• Well-developed facilitation and collaboration skills, including the ability to guide cross-functional teams through resolution.
• Thorough understanding of business process analysis and business requirements definition.
• Ability to use process mapping techniques.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to apply fractions, percentages, ratios, proportions, basic algebra, and geometry to practical situations and calculations.
• Ability to deliver effective and persuasive presentations on complex or controversial topics and respond effectively to questions from managers, clients, customers, and the public.
• Ability to meet attendance and workplace expectations, follow directions and work procedures, comply with corporate policies, accept constructive criticism, establish goals, and demonstrate initiative and commitment.
• Ability to work beyond traditional hours and nights, weekends, or holidays as required.
• Ability to travel domestically up to 10% of the time.
• Ability to perform the essential duties, with reasonable accommodation where applicable.

Nice To Haves

• Working knowledge of MedImpact ecosystem applications and business functions, including application programming interfaces (APIs).

Responsibilities

• Proactively engage stakeholders regarding assigned business and technical needs, issues, and initiatives.
• Work with business and functional stakeholders to understand organizational and client structures, operational needs, priorities, and key contacts.
• Work directly with internal and external stakeholders to understand business and technical needs or issues.
• Develop or recommend practical, scalable solutions; translate organizational objectives into actionable business solutions; and lead and coordinate efforts toward resolution.
• Record and maintain inventories of assigned needs, issues, initiatives, decisions, and action items in applicable business systems.
• Work independently with business and technical subject-matter experts and stakeholders to resolve assigned business, operational, client, or technical matters.
• Build effective stakeholder relationships that support client commitments, operational effectiveness, and successful outcomes; provide guidance, mentorship, and knowledge sharing to support team development.
• Assist with coordination of relationships with clients, vendors, business partners, and other third parties, where applicable.
• Provide leaders and stakeholders with strategic insight and visibility into assigned issues and initiatives, including risks, decisions, dependencies, actions, and timelines.
• Navigate business and technical issues and competing priorities collaboratively to drive alignment, decision-making, accountability, and resolution.
• Adapt schedules to meet client and business needs.
• Identify and support process improvement efforts, including improvements to efficiency, quality, communication, governance, and operational readiness through responsible evaluation and use of emerging technologies, including AI-enabled tools.
• Support client, operational, regulatory, product, implementation, and enterprise initiatives by analyzing business needs, evaluating impacts, documenting requirements, and coordinating business solutions.

Benefits

• Medical, dental, and vision coverage
• Wellness programs
• Paid time off
• Company-paid holidays
• Incentive compensation
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager