Business Services Rep.

Dynamic Workforce Solutions•Oklahoma City, OK

10d

About The Position

The Business Services Liaison identifies job opportunities for program participants and matches qualified participants with employment opportunities. The position develops relationships with employers, places participants into jobs, and provides ongoing retention services to employers and participants. It works closely with the Work Experience Coordinator and WIOA Program Manager to assess adults and youth and match them appropriately to work experience and on-the-job training opportunities. The role also supports participants with career assessment, job-search preparation, job placement, and retention. It shares labor-market and community-resource information, coordinates outreach and recruitment activities, and exchanges participant activity and progress data with Career Navigators. The employee is expected to use Extreme Customer Service behaviors with internal and external customers. The job description notes that duties and schedules may change based on business requirements and that overtime may be required.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience.
At least two years of experience in business-to-business sales, staffing, recruiting, or workforce development.
Understand recruitment, data entry, and customer requirements.
Knowledge of job-development and placement methods and techniques.
Knowledge of current vocational education practices, local labor-market trends, and employment opportunities.
Knowledge of effective procedures for identifying and securing community resources and services.
Ability to communicate effectively orally and in writing.
Computer proficiency, including preparing documents and presentations, maintaining databases, and searching the Internet for information.
Ability to engage with, understand, and respond to the needs of business accounts.
Proficiency with Microsoft Office.

Nice To Haves

Previous experience in workforce development.

Responsibilities

Build and maintain relationships with business and industry representatives and job-placement or training agencies.
Identify job opportunities and match qualified participants with employment opportunities.
Promote participant placement through cold calls to potential employers.
Explain program benefits and employment support services to employers and address employers’ special needs.
Research newspapers, agencies, and other resources for job leads.
Locate jobs for participants who have completed training programs.
Collect job-order information from employers, including job requirements and skills.
Match job skills with applicant qualifications and refer qualified applicants to employers.
Conduct post-placement follow-up and stay informed about future openings.
Coordinate and attend job fairs for outreach and recruitment.
Help participants assess their job skills and administer and score standard career assessments.
Instruct participants in job seeking, application procedures, resume writing, interview preparation, and job-retention skills.
Help participants prepare job-search portfolios.
Provide job-search and career-information workshops and presentations.
Provide labor-market and community-resource information.
Exchange participant activity and progress data with Career Navigators.
Work closely with the Work Experience Coordinator and WIOA Program Manager to assess adults and youth and match them to work experience and on-the-job training opportunities.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties as assigned; work schedules may change and overtime may be required.