Business Services Rep.

Equus•Oklahoma City, OK

6h•$20 - $21

About The Position

The Business Services Rep identifies job opportunities for participants and matches qualified participants with employment opportunities. The role develops relationships with employers, places participants into jobs, and provides ongoing retention services to employers and participants. It also supports matching adults and youth to work experience and on-the-job training opportunities in coordination with the Work Experience Coordinator and WIOA Program Manager. The position engages with employers and participants through outreach, recruitment, job placement, career guidance, and follow-up. It provides information about program services, job opportunities, labor markets, and community resources, and supports participants in developing job-search skills and materials. The role may also perform other reasonable related duties as assigned, and work schedules may change as business requirements dictate, including overtime.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience.
At least two years of experience in business-to-business sales, staffing, recruiting, or workforce development.
Understand recruitment, data entry, and customer requirements.
Knowledge of job-development and placement methods and techniques, current vocational education practices, local labor-market trends and employment opportunities, and procedures for identifying and securing community resources and services.
Ability to communicate effectively orally and in writing.
Computer proficiency, including preparing documents and presentations, maintaining databases, and searching for information on the Internet.
Ability to engage with, understand, and respond to the needs of business accounts.
Proficiency with Microsoft Office.

Nice To Haves

Previous experience in workforce development is preferred.

Responsibilities

Initiate and maintain ongoing personal contacts with business and industry representatives and job placement or training agencies.
Promote participant placement by making cold calls to potential employers.
Explain program benefits and employment support services to employers, including addressing employers’ special needs.
Research newspapers, agencies, and other resources for job leads.
Locate jobs for participants who have completed training programs.
Collect job-order data from employers, including job requirements and skills.
Match job skills with applicant qualifications and refer qualified applicants to employers.
Conduct post-placement follow-up and keep updated on future openings.
Coordinate and attend job fairs for outreach and recruitment.
Assist participants in assessing their job skills and administer and score standard career assessments.
Instruct participants in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
Assist participants in preparing job-search portfolios.
Provide job-search and career-information workshops and presentations.
Provide labor-market and community-resource information.
Work with Career Navigators to exchange participant activity and progress data.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Work closely with the Work Experience Coordinator and WIOA Program Manager to ensure adults and youth are assessed and appropriately matched to work experience and on-the-job training opportunities.
Perform other reasonable related duties as assigned and adjust work schedules as required by business needs, including overtime.