Business Office Rep

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Business Office Rep provides customer service related to accounts and collections for Ochsner’s membership and employee base. The role requires accurate, efficient data entry to update members’ financial and personal information in the fitness center system, meeting daily deadlines, and supporting customer satisfaction and strong relationships. The representative contacts members by phone or in person about declined drafts, collects payments, and obtains updated drafting and account information. The position also performs daily deposits with the Business Services team, maintains collection website records, and checks new and returning members against the Louisiana State Police website for offenders. The role requires a high school diploma or equivalent, with two years of college coursework preferred. Relevant experience includes debt collection, payment processing, computerized systems, Microsoft Office applications, and an office or business office environment. Work is sedentary and involves prolonged sitting, occasional brief standing or walking, and travel throughout and between facilities. The position is based in a healthcare setting, where occupational risk for exposure to hazardous medications or hazardous waste may apply depending on duties. Ochsner expects employees to comply with applicable laws, regulations, accreditation standards, and its Compliance & Privacy Program and Standards of Conduct.

Requirements

High school diploma or equivalent.
Proven experience in debt collection by phone, in person, or email.
Experience processing payments and/or adjustments accurately, efficiently, and in a timely manner.
Experience with computerized systems and Microsoft Office applications.
Related office or business office environment experience.
Computer skills and dexterity required for data entry and information retrieval.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying levels of individuals.
Proficiency with Windows-style applications, role-specific software packages, and keyboarding.
Time-management skills and ability to adhere to daily deadlines.
Organizational skills.
Analytical skills.
Good judgment.
Ability to sit for prolonged periods and travel throughout and between facilities.

Nice To Haves

Two years of college coursework.

Responsibilities

Provide customer service and perform debt collection by phone, in person, or email.
Update members’ financial and personal account information, including email addresses, phone numbers, and physical addresses.
Contact members about declined drafts to obtain payments and updated drafting or account information.
Perform daily deposits with Business Services team members.
Reach out to members to update credit card information before monthly drafts.
Compare new and returning members against the Louisiana State Police website for offenders.
Maintain the collection website by entering outstanding balances and updating payments.
Meet daily deadlines and support customer satisfaction and strong customer relationships.
Comply with applicable laws, regulations, accreditation standards, and employer compliance and privacy requirements.
Perform other duties as required.