Business Office Rep

Ochsner Health•Harahan, LA

About The Position

The Business Office Rep provides customer service on accounts and performs collections for the membership and employee base. The role requires accurate, efficient data entry to update member financial and personal information, meeting daily deadlines, and supporting customer satisfaction and strong member relationships as part of the Business Services Team. The employee contacts members by phone or in person regarding declined drafts, obtains payments, and gathers new or updated drafting and account information. Member contact information, including email addresses, phone numbers, and physical addresses, must be kept accurate. The role also performs daily deposits with Business Services team members, conducts outreach to update credit card information before monthly drafts, checks new and returning members against the Louisiana State Police website for offenders, and maintains the collection website by entering outstanding balances and updating payments. The employee must follow applicable laws, regulations, accreditation standards, and the employer’s Compliance & Privacy Program and Standards of Conduct, and promptly report known or suspected concerns. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Proven debt collection experience by phone, in person, or email.
Experience processing payments and/or adjustments accurately, efficiently, and in a timely manner.
Collection experience.
Experience with computerized systems and Microsoft Office applications.
Related office or business office environment experience.
Computer skills and dexterity required for data entry and information retrieval.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Proficiency with Windows-style applications, role-specific software packages, and keyboarding.
Time management skills and ability to meet daily deadlines.
Organizational skills.
Analytical skills.
Good judgment.
Ability to sit for prolonged periods and travel throughout and between facilities.
Ability to meet sedentary work demands, including occasionally exerting up to 10 pounds of force.

Nice To Haves

Two years of college coursework.

Responsibilities

Perform debt collection and customer service.
Contact members about declined drafts and obtain payments by phone or in person.
Update member financial and personal account information, including contact details and drafting information.
Perform daily deposits with Business Services team members.
Contact members to update credit card information before monthly drafts.
Compare new and returning members against the Louisiana State Police website for offenders.
Maintain the collection website by entering outstanding balances and updating payments.
Meet daily deadlines and support customer satisfaction and strong customer relationships.
Remain knowledgeable about and comply with applicable laws, regulations, accreditation standards, and regulatory agency requirements.
Promptly report known or suspected unethical or questionable conduct and patient/employee safety, privacy, or other compliance concerns.
Perform other duties as required.