Business Services Coordinator - Morehead Location

Gateway Area Development District • Lakeview Heights, KY

7d • Onsite

About The Position

The Business Services Coordinator serves as a resource to local businesses and establishes actionable workforce plans based on business needs within the TENCO region, which includes Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The position requires maintaining confidentiality and is based at the Morehead Kentucky Career Center, 1225 US Highway 60 West, Suite 106, Morehead, Kentucky.

The role administers workforce services by developing business plans, facilitating job fairs and hiring events, creating on-the-job training opportunities, coordinating Rapid Response activities, and providing other customer services. The coordinator works with businesses, job seekers, partner agencies, schools, and community organizations to connect employers with qualified candidates and support workforce development.

Work is conducted during normal business hours, with nights and weekends required for special events, training, or local meetings. Travel within the region and state is required. The work environment includes indoor office conditions, frequent interruptions, intermittent standing, sitting, or stooping, and consistent use of computer, phone, and other office systems.

Requirements

• Bachelor’s degree or higher in a human services or business-related field from an accredited college or university; directly related workforce services experience may be considered in lieu of a bachelor’s degree.
• At least one year of related work experience and/or related internship.
• Valid driver’s license.
• Knowledge of local businesses and industries.
• Knowledge of employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act.
• Knowledge of nonprofit operations, organizations, functions, and challenges.
• Oral and written communication skills for working with diverse populations.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel.
• Attention to detail and ability to use computers and other office equipment.
• Reasoning, problem-solving, organizational, and analytical skills.
• Ability to establish and sustain interpersonal relationships and maintain accurate files and records.
• Ability to be present and punctual, provide professional service, and maintain constructive working relationships.
• Ability to work in a fast-paced environment, analyze data, and formulate policies and procedures.
• Ability to prioritize work and meet deadlines, and to work under stressful situations with patience and tact.
• Flexibility in scheduling and ability to work as part of a team.
• Ability to maintain confidentiality and establish effective working relationships with coworkers, officials, and the public.
• Ability to project a friendly, professional image when greeting callers and visitors.
• Ability to sit and stand or walk for extended periods; reach, stoop, crouch, bend, ascend and descend ladders; perform fine motor tasks; operate a vehicle; and lift and carry 30 pounds.
• Sensory abilities including sight, hearing, and speaking.
• Availability during normal business hours, with nights and weekends for special events, training, or local meetings; travel within the region and state.
• Consistent use of computer and phone systems and general office equipment.

Nice To Haves

• Two years of related experience and/or related internship is preferred.
• Additional certifications may be required upon hiring.
• Employees may be expected to attend professional development training related to their specialties.

Responsibilities

• Respond to individual business needs and oversee development and implementation of business service plans.
• Assist in developing sector and industry partnerships in the regional area.
• Assist with reviewing, analyzing, and preparing reports on demographics and labor market information affecting the local and regional area.
• Provide businesses with information on incentives, tax credits, bonding, and other workforce programs.
• Provide specialized job preparation programs for individuals with significant barriers to employment.
• Conduct outreach to organizations representing businesses, including chambers, alliances, and industrial authorities.
• Develop opportunities for on-the-job training, incumbent worker training, customized training, work experiences, and transitional jobs.
• Implement processes to ensure performance expectations are met.
• Coordinate agency resources to provide individualized, holistic services to business customers.
• Plan and facilitate workshops for the business community and partner agencies.
• Arrange and organize events with the One-Stop Operator to promote Career Center services.
• Participate in the Career Center certification process.
• Develop, publicize, and facilitate hiring events in local and regional areas.
• Participate in secondary school events to promote services and assist with career pathway development projects.
• Provide individualized and group workshops on job search and job preparation.
• Connect businesses with qualified job seekers.
• Coordinate Rapid Response activities in response to business layoffs or closures.
• Perform other tasks and provide assistance as needed to support the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level