Business Services Coordinator
About The Position
The Business Services Coordinator provides operational support for the Accessibility Practice by coordinating proposals, quotes, request intake, and project tracking. The role keeps workflows organized, ensures complete project information is collected, and supports efficient assignment and project execution. The position supports intake and routing but does not independently select technical staff or override workload and assignment decisions made by the designated intake owner. It does not perform technical accessibility assessments, code interpretation, technical quality control, or final technical review.
Requirements
- Experience in business services, project coordination, proposal coordination, operations, or a similar support role.
- Ability to manage multiple requests, deadlines, and follow-ups in a high-volume environment.
- Strong organizational skills and attention to detail.
- Clear and professional written and verbal communication.
- Ability to identify missing information, follow through consistently, and escalate appropriately.
- Comfort working with relationship managers, project managers, technical professionals, and cross-functional teams.
- Proficiency with Microsoft 365 applications and ability to learn internal proposal, project, and tracking systems.
- Sound judgment when handling client-sensitive information, competing priorities, and incomplete requests.
Responsibilities
- Serve as the primary point of contact for accessibility service requests from internal teams.
- Prepare and coordinate quotes and proposals using approved templates and fee guidelines.
- Track incoming requests, proposal status, deadlines, fees, and follow-up activities.
- Collect, verify, and maintain required project intake information.
- Follow up on missing information and ensure requests are complete before routing.
- Coordinate project intake and provide assignment teams with accurate request details.
- Maintain visibility of proposal activity, workloads, deadlines, and project status.
- Escalate scope, fee, schedule, staffing, or technical questions to practice leadership.
- Support consistent workflows and efficient project assignment processes.
Benefits
- Competitive benefits package including health insurance, dental insurance, vision insurance, vacation and sick time, and a 401(k) plan with a company match.
- May be eligible to participate in a discretionary incentive bonus program, dependent on various factors including individual and organizational performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
