Patient Services Coordinator - Ambulatory Business Services

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Patient Services Coordinator supports patients and families throughout their care journey by coordinating efficient, compassionate administrative services within MD Anderson Cancer Center’s Ambulatory Business Services Department. The role coordinates patient appointments, diagnostic tests, procedures, and treatments; communicates with patients and families about scheduling, prepayment, services, and next steps; and collaborates with physicians, nurses, and multidisciplinary teams to support coordinated care. The coordinator maintains electronic records, physician orders, and appointment templates accurately and confidentially. The position also processes payments, verifies insurance information, reconciles patient accounts, protects patient information in accordance with privacy regulations, and performs other administrative and coordination tasks as assigned. Working hours vary according to the assigned Center and its business needs. Scheduling flexibility is essential, and some Center assignments may require fully on-site work. The required education is a high school diploma or equivalent. Three years of relevant work experience are required, although additional education may substitute for required experience on a one-to-one basis. Applicants must pass a pre-employment skills test if required and administered by Human Resources. Experience with scheduling systems or electronic medical records is preferred. The role may involve routine reviews and screening to maintain the security and integrity of critical infrastructure; satisfying and maintaining applicable requirements is a condition of hire and continued employment.

Requirements

High school diploma or equivalent.
Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
Must pass a pre-employment skills test when required and administered by Human Resources.
Outstanding communication and interpersonal skills for engaging with patients, families, and healthcare professionals.
Strong organizational abilities and attention to detail when managing multiple priorities.
Commitment to confidentiality, professionalism, and patient satisfaction.
Ability to satisfy and maintain applicable security and screening requirements if responsible for critical infrastructure.

Nice To Haves

Experience with scheduling systems or electronic medical records (EMR).

Responsibilities

Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
Communicate with patients and families about scheduling, prepayment, services, and next steps.
Partner with physicians, nurses, and multidisciplinary teams to support coordinated care delivery.
Maintain and update electronic records, physician orders, and appointment templates accurately and confidentially.
Process payments, verify insurance information, and reconcile patient accounts.
Handle patient information securely and in compliance with privacy regulations.
Perform administrative and coordination tasks that support patient services.
Carry out other duties as assigned.

Benefits

Day-one paid employee medical benefits with zero premium for employees working 30 or more hours per week.
Group dental, vision, life, AD&D, and disability coverage.
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer-paid life and AD&D coverage and an illness-related reduced salary pay program.
Wellness, recognition, fitness, employee health programs, and employee resource groups.
Professional development programs, growth opportunities, and educational opportunities.
Flexible scheduling options.