Business Services Coordinator

Equus•El Paso, TX

4d•$65,000

About The Position

The Business Services Coordinator serves as the primary employer-facing representative for Workforce Solutions Borderplex Industry & Workforce Support Services. The role conducts employer outreach and workforce needs assessments, gathers workforce intelligence, supports recruitment and Work In Texas services, manages job orders, develops workforce solutions, and follows up with employers to address workforce needs and workforce system priorities. The coordinator builds and maintains employer relationships through ongoing communication and consultations; responds to inquiries; helps employers use Work In Texas; supports hiring events and candidate referrals; and identifies opportunities such as apprenticeships, work-based learning, on-the-job training, customized training, incumbent worker training, career pathways, layoff aversion, and Rapid Response. The role collaborates with workforce staff, contractors, educational institutions, apprenticeship sponsors, and partners, and documents services and outcomes in approved systems to support contract performance and accountability. The position also participates in workforce coordination and intelligence activities, applies Extreme Customer Service principles in interactions, and may take on other duties and special projects, including Board-directed initiatives. Strong technology proficiency is required, including use of workforce information systems, Microsoft 365, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. A basic IT skills assessment must be completed successfully.

Requirements

Bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or a related field, or equivalent experience.
At least three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or a related employer-facing role.
Strong relationship-building skills and comfort conducting employer outreach and consultations.
Experience with CRM or workforce system platforms.
Strong verbal and written communication skills.
Event coordination and recruitment experience.
Ability to manage multiple employer relationships and priorities simultaneously.
Competence in employer relationship management, business services delivery, workforce needs assessment, recruitment and hiring support, workforce intelligence gathering, communication, workforce system knowledge, problem solving, and customer service.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.
Successful completion of a basic IT skills assessment.
Valid driver's license and acceptable vehicle insurance.

Nice To Haves

Experience working within the Work In Texas system.

Responsibilities

Conduct employer outreach throughout the Borderplex service area and maintain employer relationships through ongoing communication and workforce consultations.
Assess employer workforce needs, including hiring demand, workforce shortages, credential requirements, and workforce challenges.
Respond to employer inquiries received through customer service channels, website requests, email, and partner referrals.
Assist employers with Work In Texas account creation and updates, password resets, and system navigation.
Create, review, and maintain Work In Texas job orders; follow up to obtain missing information and ensure posting quality.
Support recruitment efforts, hiring events, job fairs, and workforce outreach activities.
Conduct employer discovery sessions using the Business Engagement & Employer Partnership Framework.
Identify apprenticeship, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathway, layoff aversion, and Rapid Response opportunities.
Match workforce resources to employer hiring needs and coordinate candidate referrals.
Collaborate with Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners.
Track hiring outcomes, referral activities, and employer follow-up activities.
Document employer services, workforce opportunities, referrals, job order activities, hiring events, apprenticeship opportunities, WEX, OJT, and workforce solution activities in WSB-approved systems.
Maintain timely and accurate documentation supporting contract performance and accountability.
Participate in Workforce System Coordination Meetings, employer engagement activities, and workforce intelligence discussions.
Use Extreme Customer Service principles in employer and partner interactions.
Perform other duties and special projects as assigned, including activities supporting Board-directed initiatives, workforce intelligence gathering, and workforce system coordination.