Business Services Coordinator

Equus•El Paso, TX

About The Position

The Business Services Coordinator provides leadership, coordination, workforce intelligence, industry engagement, employer support, and workforce system alignment for Workforce Solutions Borderplex's Industry & Workforce Support Services contract. The position serves as the primary liaison among WSB, workforce partners, educational institutions, staffing agencies, economic development organizations, employers, and community stakeholders, ensuring activities align with Board priorities, service boundaries, and performance expectations. The coordinator leads strategic industry support and integrated workforce system coordination, supports innovation and development initiatives, facilitates meetings and partnership roundtables, and coordinates communication across workforce system stakeholders. The role reviews industry and hiring trends, manages employer assignments and referral processes, monitors employer inquiries and workforce opportunities, and maintains outreach schedules and calendars. It also prepares workforce intelligence summaries, reports, dashboards, and Board updates; supports apprenticeship and other training opportunities; resolves service gaps and workflow barriers; and monitors contract performance, documentation, and compliance with applicable policies and procedures. The position requires strong technology proficiency in a paperless environment, including workforce information systems, Microsoft 365, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms. A valid driver's license and adequate vehicle insurance are required. A basic IT skills assessment must be completed successfully.

Requirements

Bachelor’s degree in business, Public Administration, Workforce Development, Human Resources, Economic Development, Education, Human Services, or a related field, or equivalent experience.
At least five years of progressively responsible experience in workforce development, business services, workforce system operations, economic development, employer engagement, or workforce program management.
Strong project management and organizational skills.
Knowledge of workforce systems and business services.
Experience facilitating stakeholder meetings and partnerships.
Strong communication and presentation skills.
Ability to analyze data, prepare reports, and interpret dashboards.
Ability to lead and coordinate cross-functional activities.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and AI-enabled platforms.
Successful completion of a basic IT skills assessment.
Valid driver's license and adequate vehicle insurance coverage.
Extreme Customer Service focus; ability to use coaching techniques to drive performance and quality; learning orientation; communication proficiency; teamwork orientation; and technical capacity.

Nice To Haves

Experience coordinating multiple partners and workforce system stakeholders.
Experience working within the Work In Texas system.

Responsibilities

Lead strategic industry support and integrated workforce system coordination activities.
Support WSB Innovation & Development initiatives through industry engagement, workforce intelligence gathering, and strategic workforce planning.
Facilitate Workforce System Coordination Meetings and Industry & Workforce Partnership Roundtables.
Coordinate communication among WSB Operations, Employment Services staff, workforce contractors, educational institutions, apprenticeship sponsors, economic development organizations, staffing agencies, and community partners.
Review hiring demand, workforce shortages, business expansion opportunities, credential needs, workforce pipeline opportunities, and emerging industry trends.
Manage employer assignment activities in accordance with WSB-established protocols.
Oversee closed-loop referrals, partner handoffs, follow-up activities, and continuity of service.
Monitor employer inquiries, workforce opportunities, workforce solution implementation, and referral outcomes.
Maintain shared outreach calendars, employer engagement schedules, workforce events, and partner coordination activities.
Prepare workforce intelligence summaries, monthly reports, performance dashboards, and Board updates.
Support development of apprenticeship, work-based learning, customized training, incumbent worker training, WEX, and OJT opportunities.
Coordinate escalation and resolution of service gaps, workflow barriers, duplicate outreach, and communication challenges.
Monitor contract performance, documentation quality, workforce intelligence activities, and workforce system responsiveness.
Ensure compliance with applicable Federal, State, TWC, WSB, and DWFS policies and procedures.
Apply Extreme Customer Service principles in interactions with WSB, workforce partners, employers, and internal staff.
Complete other duties and special projects as assigned.