Patient Business Services Coordinator

Memorial Hermann Health System•Cape Girardeau, MO

About The Position

The Patient Business Services Coordinator assists management in overseeing departmental operations. The role supports quality improvement by mentoring employees, ensuring accurate registration, monitoring and correcting reports, maintaining data integrity and process continuity, handling escalated issues, scheduling staff, and providing staff training and education. The coordinator performs quality reviews and account analysis, tracks and reports errors and trends, prepares operational reports, and researches and corrects accounts to support accurate billing and protect the facility’s financial integrity. The role also supports staff development and HR processes, communicates with Patient Access customers and other departments, and helps ensure safe, compassionate, personalized, and efficient experiences for patients, colleagues, and visitors.

Requirements

High school diploma or GED.
Ability to multitask.
Proficient typing and keyboarding skills.

Nice To Haves

Three years of experience in a hospital or medical business office setting.
Supervisory and/or leadership experience.

Responsibilities

Complete quality reviews and monitor opportunities for process improvement.
Calculate error percentages for key elements and track and report results to management.
Participate in departmental education and maintain knowledge of processes and systems by attending update meetings and reviewing training.
Represent the department in meetings as needed.
Gather information and prepare and analyze operational reports; correct errors to ensure accurate billing.
Develop and maintain staff schedules to ensure optimal coverage.
Interact with staff at all levels to resolve issues.
Monitor assigned reports for data integrity and research and correct accounts as required.
Protect the facility’s financial integrity by ensuring accuracy across departmental functions.
Participate in preparing and presenting department staff meetings, education, and in-services.
Monitor, review, and resolve patient account issues on assigned reports; perform account analysis and trending.
Communicate effectively and professionally with Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
Support HR processes by coaching and mentoring staff, tracking and addressing performance issues, counseling, resolving issues, determining and enforcing verbal warning policy, documenting written warnings, and interviewing and submitting hiring recommendations.
Ensure safe care for patients, staff, and visitors and adhere to organizational policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
Meet mandatory and continuing education and skills competency requirements, support department goals, and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.