Student Business Services Coordinator
About The Position
The Student Business Services Coordinator oversees the overall operations of student business services, including billing and receivables, cashiering, payment plans, collections, and internal processes. The position provides customer service at the service desk and supports Treasury Management and Auxiliary Services with the receipt, disbursement, and recording of University funds. It also responds to questions about student ledgers, parking, student ID cards, meal plans, general University inquiries, directions, and institutional policies and procedures. The role works in person at Florida Polytechnic University and is hourly, non-exempt. The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional overtime, including evenings and weekends, may be required. The target hiring salary is $22.95 per hour.
Requirements
- One to two years of college experience, preferably in business administration or accounting.
- One to two years of accounting experience, preferably in an office setting.
- Two or more years of work experience in banking and/or higher education.
- Two or more years of customer service experience, such as in retail, hospitality, or food service.
- An appropriate combination of relevant education, experience, and/or certifications may be considered in lieu of a degree.
- Working knowledge of accounting principles and practices; comfort reviewing and explaining student ledgers.
- Interpersonal communication, organizational, and planning skills, with attention to detail and follow-through.
- Ability to maintain confidentiality and comply with FERPA and SOX regulations.
- Ability to establish and maintain effective working relationships.
- Experience handling money with exact accuracy.
- Proficiency with Microsoft Word, Microsoft Excel, and standard office software applications; comfort using multiple software applications.
- Proficiency in assembling and organizing data for records and reports.
- Ability to interact effectively with diverse groups and provide excellent customer service to internal and external customers with a positive attitude.
- Ability to multitask in a fast-paced environment.
- Valid driver’s license.
- Must undergo a criminal background check and comply with applicable federal and state privacy regulations.
Nice To Haves
- Associate's degree preferred.
- College experience in business administration or accounting preferred.
- Accounting experience in an office setting preferred.
Responsibilities
- Accept checks and credit card transactions according to established procedures.
- Receive and record funds deposited for safekeeping by students, departments, and organizations.
- Process and maintain electronic files required to generate daily reports.
- Balance and reconcile check and credit card receipts daily; investigate, resolve, and document discrepancies.
- Assist with rules, policies, and procedures related to payment transactions and direct people to appropriate offices when needed.
- Oversee and delegate responsibilities to Cashier and/or Student Worker(s) under the leadership of the Assistant Director of University Receivables.
- Retrieve student account information using software applications, including class schedules, account statements, refund inquiries, and installment plan payment schedules.
- Verify and research registration, payment, and refund status data.
- Assist with processing tuition and related fee payments.
- Assist with collection activities for delinquent accounts.
- Act as liaison to Treasury Management and Auxiliary Services.
- Prepare accounts receivable reports.
- Oversee tuition and meal plan payment programs.
- Consult with parents and students about accounts and payment plans.
- Perform other duties as assigned.
Benefits
- State-administered health benefits, including medical and life insurance.
- Flexible spending accounts.
- Worker's compensation.
- Retirement plan options, including a required state plan and additional voluntary retirement plans.
- Discounts and perks.
- Annual leave, with qualified employees potentially accruing 22 days per year.
- Paid holidays.
- Sick leave, with qualified employees potentially accruing 12 days per year.
- Sick Pool Program.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
